Complaints

This profile includes complaints for Sears Carpet & Air Duct Cleaning's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sears Carpet & Air Duct Cleaning has 2 locations, listed below.

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  Sears Carpet & Air Duct Cleaning

  1135 N McQueen Rd Ste 143 Gilbert, AZ 85233-2337

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  Sears Carpet & Air Duct Cleaning

  3902 E Roeser Rd Phoenix, AZ 85040-3972

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SEARS performed air duct cleaning in my home on August 31, 2022. Original ad price quoted was $99 (for 10 ducts). The service expanded to clean six (6) additional ducts/returns (charged $220 - ad price $180 for 20 vents), the air-handling unit ($150), & dryer vent (charged $190- ad price $89). Tech informed me he found two dead rodents in the handling unit, which he'd remove and apply a defog/enzyme treatment ($150). The technician also stated he would replace the air filter in the system. There was also an additional $20 surcharge applied. For total of $774. The service provided was awful and lack of CUSTOMER Service response to my complaints has been exhausting & completely unacceptable. Online description of the service depicted truck mounted equipment, photos showed covers placed over the ducts/returns to prevent blow-back into the lower levels of my home. None of this happened. My complaints are as follows: Techs used a mobile compressor with a hose/attachment & a ShopVac. The air ducts/returns were not covered, causing dust/debris to be blown all over the ********************************** ledges. The tech did not replace several of the register covers, including leaving the metal register cover dangling loosely from the ceiling above the back door. This metal cover could have fallen & caused personal injury. Filter was NOT replaced. I have serious health concerns that the dead rodents were NOT removed, as I had to have an exterminator come treat my home for fly infestation a few days after this treatment. All attempts to contact SearsCleaning Services (i.e., phone calls, emails, voicemails, etc.) to resolve this matter have gone unanswered. It has been 3 wks & NO ONE from Sears has contacted me. All phone numbers loop me back to the original call center, where I am told all that can be done is send a message to the Depot responsible. Which has yet to warrant any response. I don't want anyone else to receive this type of treatment.