Reviews

This profile includes reviews for Zerorez Phoenix's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Zerorez Phoenix has 2 locations, listed below.

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  Zerorez Phoenix

  1431 W Harvard Ave Gilbert, AZ 85233-3052

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  Zerorez Phoenix

  3577 W Electra Ln Glendale, AZ 85310

Review Details

• Review fromMike C.

  Date: 10/02/2024

  1 star
  CAUTION WHEN USING THIS COMPANY. I HAD THEM COME OUT TO CLEAN MY CARPETS. THEY DID A GOOD JOB BUT WHEN LEAVING MY HOUse THE TECHNICIAN damaged the newmatic closure on my security screen door this happened on 9-4-24. On 9-18-24 their inspector and a supervisor came to my house to see the damage. They both agreed it was damaged. I gave them the name, address and phone number of the manufacturer and they said they would pick it up and replace the damaged unit in a couple of days. Today 10-01-24 I called Zerorez 4 times so far, to speak to either **** or *******, the mgr. and supervisor, and each time I was told either of them would call me back in 20 to 30 minutes. They did not ever return my call as of 4:48 today. If you ever use this company and they damage anything, Do not pay them until after they first pay you for the damage they caused.

• Review fromLaura M

  Date: 09/16/2024

  2 stars
  I hired Zerorez to clean carpet and tile and an area rug. The carpet is clean, they left clumps of wet hair on the area rug and the process damaged my grout as well as the machine damaging my bathroom vanity. There is no damage disclaimer on the website and they have no repair policy in place. It took two weeks of me calling before a supervisor would speak with me, only to tell me they would do nothing. This adds cost to my already limited income. I'm highly disappointed in their customer service and will not recommend

• Review fromMelody B

  Date: 03/01/2024

  1 star
  My husband and I hired ZeroRez to come out and clean our carpets and seal the floor and shower tile in our new build home before we moved in. They cleaned our tile floor (which they charged us for even though we never asked for it to be done) instead of sealing it, and never sealed our shower tile (which they charged us for). After moving in we discovered the tile was never sealed. We requested they come out and do the job we asked/paid for however they canceled our apt without letting us know and were a no-show. When we requested a refund the stopped responding to us. We were left without a choice but to open a dispute with our bank to request the money back for the tile cleaning we never asked for and the shower tile sealing which was never performed. Our bank sided with ZeroRez because the tile was cleaned and I couldnt prove we never asked for that. I have now opened a new dispute to at least try and get back the money for the sealing of the shower tile which was never performed (as confirmed by a third-party company we hired as suggested by the representative at our bank). This nightmare has gone on for the last 8 months. Save yourself time, money, and a huge headache by hiring a reputable company. ZeroRez should be called Zero-Integrity for how they treat their customers. I would not recommend ZeroRez to my worst enemy.

• Review fromJW W

  Date: 06/17/2023

  5 stars
  I am shocked the reviews are so bad on here. I have used them numerous times and had fantastic results every time. I had a cat at the time and they did excellent work going above and beyond getting hair and stains I wasn't aware of. I feel I keep a clean house and then after they came through it was amazing. It was very easy making an appt. over the phone with them. I am very surprised to see their rating and reviews. Too bad more people don't review when they are pleased with the results, because I know a lot of people who repeatedly use them. Anyways, super pleased with them and will continue to use them. The workers were very respectful and polite too! Overall, very happy.

• Review fromSuzanne W.

  Date: 10/26/2022

  1 star
  Zero stars! We hired this company to clean the carpets in our home (and paid $556 for this service) and they literally left multiple bleach spots on the carpets in our loft. The carpets remained wet for over 24 hours (although we had fans on them in every single room and were told that they'd be wet for a maximum of 6 hours). Wet carpets = a hospitable environment for mold to grow. Our beautiful wooden railing in the loft was covered in overspray from the "cleaning" and one very obvious spot in a bedroom needed another pass or two but did not receive that, so we had to take our own carpet cleaner to it. We called them immediately and attempted to resolve this issue but it has been SIX weeks. We've made about a dozen phone calls to them with no resolution at all (well, at one point we were offered a $50 credit toward our next carpet cleaning, as if we would ever in a million years allow them to return). The manager is magically unavailable to discuss the situation. We have been very patient and very accomodating to try to collaborate on resolution here but have not been successful. They've probably literally caused a few thousand dollars of damage to our otherwise really great condition carpets. Absolutely awful, stressful experience. I suppose their name says it all. Zerorez = zero resolution when they damage your property.