Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is a church. I watch online and asked for benevolence assistance during a hardship. The business took weeks to get back to me and when they did they asked to pastor, who I had emailed previously about my experience and who did not ever respond to me, if they could help me. They promised a small amount of what I needed- $200 knowing I was a trauma victim and in trauma therapy. The woman who answered the phone call and called me back, was *****. I forwarded her the email twice, and she still couldn't see it. The 3rd time, I forwarded it again, and somehow she saw it, she told me that I can have the gift cards mailed over and days went by, I checked back in with her, and she told me that she put the wrong zip code in the post office thought that it was an S, I contacted the post office, and they told me that as long as my name and my address were there, they would correct the zip code. And that. the information she says was incorrect. She told me that she was mailing it out again. And then another few days went by almost a week and I wrote her. Mind you, she was the one that told me to text message and to use this form of communication and texted me, also. She remailed it out and I waited. It did not come in a normal time frame. I also had asked for prayer multiple times, and she consistently told me that she was busy and would pray for me throughout the day, but would ask me when I could pray next. And I was trying to work around her schedule. And so prayer with her over the phone never happened. I wrote her that it didn't come. And two days went by, she didn't respond back on the 3rd day I wrote again. Someone wrote from her phone saying to email acting as a supervisor who had checked her work. They did not, as the gift card never came. I emailed her, and nobody got back to me. This has been over. four days now. This has caused me pain & suffering. This business takes in money to help others. They do not. It is a scam. They blocked me on ******** also.