We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Compounding Pharmacy

Strive Compounding Pharmacy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Compounding Pharmacy.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to cancel the membership with this company for months now . Not only did they not cancel the membership, they continue to charge me for a prescription. I have no clue how to cancel this. They just ignore me! I have never experienced this before

    Business Response

    Date: 06/26/2025

    Strive Pharmacy does not have any memberships, so there is nothing for us to cancel. The membership mentioned here is actually with the patient's provider. In this scenario we simply act as a fulfillment center for the provider, so she will need to reach out to them directly to get her membership cancelled. There isn't anything Strive can do to help facilitate that.

  • Initial Complaint

    Date:02/05/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unethical pricing. $55 for 15 gm, Jan 2024.$105 for 10 gm, Jan 2025. (plus $10 shipping)Not a price increase for everyone.Less of the same product for increased cost to me.They do not assign prices based on the quantity dispensed.They assign prices based on the number of days *********** if I take it less days per week, the prescription lasts more days, and the price is higher.Multiple calls to negotiate.Willing to pay $70, ($60 for product + $10 for shipping), which is generous for 10 gm.They were unwilling to negotiate.

    Business Response

    Date: 02/27/2025

    Hello, 

    I would like to respond to Complaint ID ******** from ***** ******* with the following:

    The statement that there is not a price increase for everyone is false. We have our pricing set up to be the same for everyone and it is not dependent on patient demographics. When establishing our pricing structure, we take into account the amount of different hormones in the medication, the overall quantity supplied, and the day supply yield which determines when the patient will be in need of a refill. This approach hasn't changed and has been our pricing model for years. However, this may be the first time the patient is seeing it this way due to the directions on their prescription changing from a daily application to only twice weekly. Therefore, instead of needing to refill after 30 days, they now have a 70 day supply and will be needing a refill roughly half the time. We'd be happy to discuss this further and will have one of our representatives reach out to the patient directly.

    Thanks!

    --
    Strive Pharmacy
    ***** ***

    Voice of Customer Specialist

    ************

    ********************************************************************************************************************************

  • Initial Complaint

    Date:09/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This pharmacy is difficult to deal with. When I started I was quoted $95 for my prescription back in March 2022 which included shipping. Now my last order I got charged and questioned why only charged $90. Response was that is what they charge with shipping. Well then they owe me some money for overcharging me this past year. My very first order (and everyone after) there was no price on the receipt. I asked them to send one. They send a receipt with the order but it has no price on it which makes ZERO sense! I constantly have to request a receipt for my prescription that actually has the price on it because I need it for taxes. It's like pulling teeth EVERY SINGLE TIME! They don't even have the price listed on my online account anywhere to screen shot. I have requested a copy of my last receipt 3 times and still haven't gotten it 3 wks later. I have now chosen a new compounding pharmacy because this one has issues and the fact that especially now I am being ignored my request for my receipt. They owe me some money back. I do not recommend this company as their communication is BAD!

  • Initial Complaint

    Date:07/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/26/2023 I contacted this pharmacy to see if they could fill my prescription. I spoke directly with a pharmacist that said they could and that it would take a week or so and cost in the ballpark of $65. I immediately sent the script to their pharmacy and they did confirm receipt. They sent me a bill for $125 on 5/31/23 advising I had to prepay before they would get my prescription ready. I paid the same day and received a confirmation email stating my meds would be ready in 5-7 business days. I reached out to them on 6/6/23 to get an ETA for pick up. They were very rude did not provide an ETA and said it had only been 3 days. On 6/9/23 I texted again since this is the 8th business day and I still had not heard anything. Hours after my text they responded and said it was delayed. I texted again and requested an ***. No response. I called and spent 40 minutes on the phone only to find out they still dont even have the product because they failed to order it. The main solution can be purchased on Amazon for $25 and has next day. I again asked for an ETA. None was provided. When asked why they didnt tell me they didnt have it on Tuesday and have made no effort to order it they had no response. Unethical to have someone prepay for a product and then not provide that product with the specified timeframe. Also they have no ETA when they will get it. This is not due to any kind of shortage only due to their neglect in ordering. They made no effort to resolve this issue. Now they have wasted 2 weeks and taken my money with no product and no ETA as to when they will do their job and get it.

Strive Compounding Pharmacy is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.