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Business Profile

Government Offices

Town Of Gilbert

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Town Of Gilbert's headquarters and its corporate-owned locations. To view all corporate locations, see

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Town Of Gilbert has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an issue with my utility bill of 09.24.2024 because it states I used ***** gallons of water. Upon discussing with ***** in ***************** she indicated that it is based on an average use of water dating back to 2017 when my household use 8000 gallons. That is impossible that I have ever used 8000 gallons of water in 2017 and any meter reads should be based on actual consumption, not an average from 7 years ago, that is illegal and fraud. I made clear to ***** that I live alone and was in the hospital from 8.7.2024 through 9.23.2024, so now I am even questioning all my billing charges for water meter readings that are inaccurate and charging me for water I have not used. Please see attached bills and get this corrected and refund any monies due me or I am going to report this to the Better Business Bureau as FRAUD.

      Business Response

      Date: 11/27/2024

       

      The above customer has reached out to our customer service and a response was provided regarding their water usage on October 29, 2024.  Our meter technicians physically read the meters each month, and the usage is correct based on what is showing on the customers meter.

       

    • Initial Complaint

      Date:07/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Kona **** Services, ************************************************************************************************************ ***** - One of the Kona sales persons visited my home in ********* to inquire if I would be interested in the companies window cleaning services. The sales person gave me a price and I agreed to the price for the 1 time service which he confirmed. The contract was than emailed to me indicating this is a annual subscription for the service which I did not agree to and was not mentioned by the sales person. The sales person than approached my neighbors to ask if they would like the windows cleaning service and that I was already a customer of Kona getting my windows cleaned by them twice a year which is another lie.

    Town Of Gilbert is NOT a BBB Accredited Business.

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