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Business Profile

Gymnastics Classes

Pure Barre Gilbert

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnastics Classes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I emailed the owner in march informing her I need to switch to the monthly package instead of the unlimited. She acknowledged and I informed her the amount. In August, I realized that she continued to bill me every month. I informed her and politely asked for a refund. She ignored my entire email and chose to only refund me one month, acknowledging that it was an error. After informing her that she incorrectly only refunded me for one month, she stopped responding. I called and emailed. I then went ahead and informed my credit card company so they can deal with her directly. I just got a call from a bill collections agency informing me that she submitted everything as an uncollectible when that is false. She has been charging me this entire time and now expects me to pay again?

    Business Response

    Date: 08/29/2024

    Hello Suzy, 


    Thank you for bringing this to our attention. All of our studios are independently owned and operated and all memberships are processed directly through the local studios.  We recommend you continue to contact the Pure Barre studio directly to follow up regarding your Pure Barre membership. In the meantime, we will reach out to the studio team to  to notify them regarding the Better Business Bureau complaint. 


    Thank you,
    Pure Barre team


Pure Barre Gilbert is NOT a BBB Accredited Business.

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