We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Handyman

Mr Handyman of Mesa Tempe and Gilbert
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

This profile includes complaints for Mr Handyman of Mesa Tempe and Gilbert's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Mr Handyman of Mesa Tempe and Gilbert has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/03/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 23rd, we had an appointment for them to come out to repair a stair railing. ***, who scheduled the repair, assured me that this could be fixed and their work was guaranteed. After one employee came and fixed absolutely nothing they sent another guy out. He informed me there was nothing they could do. I asked what I had paid for since no one could figure out the repair. He told me he would tear the check up since they hadn't fixed the issue. Shortly after that I discovered they had infact cashed the check. When I called *** to discuss this issue, he told me they would send me a check back that week for the refund. There has been no check. I would like my money refunded since they were unable to complete any repair, scammed their customer and committed fraud.

      Business Response

      Date: 09/03/2024

      A Full refund has already been sent to ****** for the work we did.  As she was told we cannot make her free standing ******** unflexible.  we did reattached one post for her.  But she expects that her decorative ******** be more sturdy than it can possibly be. I did tell her I would tear up her check, but it  had already been electronically deposited.  A check was mailed to her.  No one scammed her or took advantage of her in any way.  It is unfortunate that we werent able to accomplish all that she wanted done, but we cannot defy the laws of physics.  

    Mr Handyman of Mesa Tempe and Gilbert is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.