We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

Hyatt Place Phoenix/Gilbert

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I arrived to the business I advised the worker ****** that we were having a sweet 16 gathering of 12 people and then there was a shift change and then ******* said it could be only 8. Then ****** said 6 per room I was told that we could have music as long as it was done by 10 pm I was called a nuisance by the manager and other racial slurs was extremely rude the employee locked me out the room didnt give me a chance to clean or anything.

  • Initial Complaint

    Date:06/19/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I once again decided against my better judgement decided to stay and use my points earned at the same Hyatt Place in ******* ** had a very disturbing mistreatment back 09/2021. I greatly regret that decision. I stayed at Hyatt Place from 06/12/2023 through 06/17/2023. On 06/16/2023 front desk called me to come down because I had rebooked online through their "world of hyatt" app for 1 final night. Front desk clerk said they needed to use my phyiscal card that i used online to stay that final night. I explained my discover credit card was in the mail to me and only had virtual card. I went back to my room and called discover cc to see how to load onto my applepay. After doing that I called back downstairs to front desk to notify I have my cc on my applepay successfully. I was then told by front desk clerk to go online and rebook room and just check in online , So I did. Next morning I saw my discover cc was charged for 2 rooms for that prev night! Brought this to mangements attention and I stated that my nobody EVER stepped foot in that 2nd room that I had already been charged for nor did anybody ever check in for that room. Manager said "no, my night clerk said she made key cards for you for that room and digital card online was used for that room". I was shocked and appalled because NONE of that was true! I said I know there is video footage in the hotel and to check that and see that neither myself or my guest (my brother) EVER even went on that floor let alone that room! Manager said he would speak to his manager about it. Now, 2 days later it shows online I was charged for 2 different rooms than what I stayed in and also charged a "no show" for 1 of those rooms! This is beyond ridiculous!

Hyatt Place Phoenix/Gilbert is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.