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Business Profile

Information Technology Services

Clean Technology Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/16/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been customers of Clean Router for a number of years, with a charge of $19.99 being charged to our card monthly for internet filtering services. About a year ago, the service stopped working, and when I inquired about it, I was told updated software made our router obsolete and to buy a new router. Rather than buy a new router, we switched services to Centracom, and on Dec. 21, 2021, I emailed Clean Router customer service to cancel our subscription. After declining their offer of half off, they agreed to cancel the subscription. In April, I noticed Clean Router was still charging our credit card $19.99/mo for services we were no longer receiving. I emailed customer service on April 1st, asking for a refund of the months we had been charged and to cancel our subscription. They said they were escalating the issue to the billing team and they would get back to me ASAP. They did not get back to me. A week later, I followed up with them and was told that my ticket had been escalated to the billing team and they would get back to me ASAP. They did not get back to me. On June 27, and 30th, I emailed again after seeing we are still being charged and was told that the account was cancelled, the billing team was working on it and I would be contacted ASAP. They did not contact me again. On August 12th, I noticed another charge from Clean Router on our credit card statement and sent them another email concerning the matter, to which they did not reply at all. Our credit card company cannot halt charges from one specific company and the only route is to issue us new cards, which I dont want to do, but I will do it to stop the charges if it comes to that. We would like a refund for the 6 months we have been charged, January through June of 2022. We would also like them to stop charging our card for services we are no longer receiving.

Clean Technology Inc. is NOT a BBB Accredited Business.

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