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Business Profile

Landscape Maintenance

USA Turf Guy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Maintenance.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of installation of artificial turf on our property was April *****, 2022.The cost as $6,911.00. The product came with a 15 year warranty and a 5 year warranty on workmanship. I first contacted the owner, *******************, on August 2, 2022, and per ************** sent pictures to his office showing an approximate one by two foot sink hole area. When I spoke to the office manager, I was informed someone would arrive for the repair as soon as they had someone working in our area. It has now been more than three months since my first contact, and in spite of followup calls by me, there has not been a response regarding when the problem will be resolved. I recently called again the week of November 7th, and since no one was answering, I left a message to call me with an answer, or I would be required to seek action. I still have not heard back. I would greatly appreciate assistance with resolving this issue.Thank you.

    Business Response

    Date: 11/22/2022

    On Friday, November 18th the sinking turf area was repaired with a follow up call to the homeowner and confirmation from the homeowner that everything looked good and was taken care of. 

  • Initial Complaint

    Date:08/16/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Everything was great with the install but now that we have a problem with the old sprinkler system that they capped off under the turf and we do not get any returned calls. We have left 15 messages and even spoke to a girl who was answering the phone. She said she will get the message to **** (the owner) right away. Still waiting for a returned call. This has gone on for months now. We now have a crater under our synthetic turf. I would not use or recommend this company they do not follow up after the job is done and money has been paid.

    Business Response

    Date: 01/26/2023

    The crew went out and found that the irrigation leak was with the poly pipe that feeds the plants, not the turf irrigation. This was explained and shown to the H/O's landscaper and he was going to run new lines. Follow up was conducted and the H/O replied that this information was correct and now that the hole has been fixed and they know where the leak is, their landscaper would resolve it. 

USA Turf Guy is NOT a BBB Accredited Business.

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