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Business Profile

Moving and Storage Companies

A to Z Valley Wide Movers
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for A to Z Valley Wide Movers's headquarters and its corporate-owned locations. To view all corporate locations, see

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A to Z Valley Wide Movers has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Furniture was damaged during the move and the moving company sent out their furniture repair guy to come try and fix it. But unfortunately he made my custom piece of furniture look worse. He sanded a stained item and then painted over it, not stain it. And then he sprayed lacquer over part of the top and got lacquer spray on part of the furniture that wasnt ruined. He completely ruined my custom tv stand. And now the company is arguing with me about compensation.

      Business Response

      Date: 04/10/2023

      Our company sent out a repair man to fix the couple of pieces of furniture that were scuffed during the move. 
      The repair man started his process to fix the pieces. He repaired the first piece and started the second piece. While he was working on the second he came across some damage done by her dog and fixed it for free, no charge to the client. While working on the second piece again the client told him to stop what he was doing. He was not yet finished with his process. Our repair man left. Again, he was not yet finished in his process. 
      She asked him to stop, so he did. He left and called us immediately to let us know she stopped him part way through his process and so the repair wasn't finished. He stated if given the opportunity to complete his process the scuff wouldn't be visible. We've worked with our repairman for 11 years and we've never had a complaint, he's never been asked to stop a repair. Our clients are more than thrilled with his work and is usually asked back to help with additional projects.
      She also didn't notify us of the damages until a week later and we attempted to rectify the issue immediately without questions.

    A to Z Valley Wide Movers is BBB Accredited.

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