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Business Profile

Moving Companies

NewView Moving Gilbert

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

This profile includes complaints for NewView Moving Gilbert's headquarters and its corporate-owned locations. To view all corporate locations, see

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NewView Moving Gilbert has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      New View Moving Gilbert moved us from ************** ** to ******** ** (about 10 miles) on Nov 22, 2022. The move itself was ok. I claimed two items with damage. It is now January 30, (about 2.5 months from the move) and the damage claim has not been settled. In fact, ****** (who is responsible for claims) has not returned several calls/emails requesting a conversation to get the claim resolved. This is unacceptable business practice. I would not recommend them to anyone. I would like the claim settled.

    • Initial Complaint

      Date:10/07/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hired to move belongings from storage unit to another unit within the same complex. My brand new washer and dryer units were damaged by the movers and the damage was reported same day. It has been over 2 months since the damage claim and nobody has contacted me or tried to rectify the situation. I have made repeated attempts to contact the company and have been since given the runaround. They have stopped taking my calls and are not returning my voicemails. If you value your property and are looking for a reputable moving company, I would NOT recommend this company.

    NewView Moving Gilbert is NOT a BBB Accredited Business.

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