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Business Profile

Pest Control Services

Blue Sky Pest Control
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Blue Sky Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see

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Blue Sky Pest Control has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a long time customer of ********. On approximately July 23, 2023 I sold my home at ************************************ and rented a place at **************************************************************** while my new home was being built In **********************************. I convinced my landlord to utilize Blue Sky on pest control. I asked for my referral fee of *****. for setting this up. The company stated that they could not give me the referral fee until I moved in to my new home and started service again with them. I called today to start service at my new location and they refused to honor what they promised. They said they would discount my initial service fee by 10 dollars and I would have to pay 89 dollars and then 45 dollars a month ongoing. I want only what they promised. Service fee should be 50 dollars less than the 89 dollars or a check for the 50 dollar referral fee.

      Business Response

      Date: 11/05/2024

      ****-
      We have tried to reach out to you since further looking into the recent interaction with one of our agents. We are sorry for the miscommunication and misunderstanding on our part. You did refer your Landlord and you are due a $50 referral credit as you have mentioned and we are happy to apply to your *************** at your new home. Please feel free to contact me or ***** to schedule that initial appointment and get the Blue Sky 365 program setup at your new home.

      ****** *****
      Office Manager
      Blue Sky Pest Control
      Direct: ************
      Office: ************

    • Initial Complaint

      Date:03/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has been taking Mo ey from my bank account for many months. I have never given them permission to do so or my account information. I never signed for this to be approved. They sent me a copy of a signed document. It appears to be the initials MD and it is ABSOLUTELY NOT my signature of ***************************. I am seeking a full refund of all that they have taken. I have not been using their services so I am owed the money. They were rude and unwilling to help or acknowledge that this form was not signed by me. So sad because they are the best pest control. But now they are also robbers.

      Business Response

      Date: 04/23/2024

      Our response is that we have talked with the customer, ******, and have resolved the issue. She was very appreciative and happy with the resolution.

    • Initial Complaint

      Date:05/24/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A collection letter was received from **** today May 24, 2023. This is for an amount of $250.80 for creditor Blue Sky Pest Control. No amount was owed as previously communicated on June 7, 2016 via email to *******. I provided proof of payments and as of today no other communication was attempted from Blue Sky Pest Control. I do not have an outstanding balance and this is now affecting my livelihood with a collection on my credit.

      Business Response

      Date: 11/08/2023

      Thank you for taking the time to leave us some feedback about your experience. We are grateful that we were since able to work with you to clarify any discrepancies and resolve the situation for you. If we can help you with anything down the road, please feel free to reach out and let us know. Thank you!

      Customer Answer

      Date: 11/08/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       

    Blue Sky Pest Control is BBB Accredited.

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