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Business Profile

Pest Control Services

SOS Exterminating

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Booked appointment for yearly service given a date of Oct28th between 7-9am Technician did not turn up. I went out to do my shopping at 9:43 he called to say he was on his way, no comment about being almost an hour after the appointment times. I told him I was not available but had been at the house for the full 2 hours waiting for him. I called terminix to complain and asked to speak to the office the tech came from. She could not do that but said she would ask the manager ***************** to call me. That was almost 3 weeks ago and he NEVER called. They did the same a year ago, very similar circumstances. They appear to think that customers have NO RIGHTS, they ignore you and I find it interesting that their head office is in ****** is that so they can avoid US laws and ignore the customers!!!!!!!!!!!

    Business Response

    Date: 12/20/2022

    This was placed under SOS Exterminating not Terminix. SOS Exterminating is a DBA of Terminix. I sent over the complaint and information to the Terminix location which services this area. Their contact number is ****************. Unfortunately SOS doesn't have access to their customers or their schedules. 

    Customer Answer

    Date: 12/21/2022

    Until I hear from this company I reject this response.I have called them REPEATEDLY. SEEMS LIKE YOU ARE JUST TRYING TO PASS THE ***** If they are associated with your company I think you have a responsibility to get some sort of response. It took you long enough to even send an Phone #!!!!!!!!!!!!!!

    Business Response

    Date: 12/21/2022

    December 21, 2022

    Better Business Bureau Serving the Mid-South

    This letter is to address the complaint made to the BBB by *********************, Terminix customer ******** 
    ******************** case# ********

    Customer's Original Complaint

    Booked appointment for yearly service given a date of Oct 28 between 7-9am. The technician did not 
    show up. I went out to do my shopping at 9:43 he called to say he was on his way, no comment about 
    being almost an hour after the appointment times. I told him I was not available but had been at 
    the house for the full 2 hours waiting for him. I called Terminix to complain and to speak to the 
    office the tech came from. She could not do that but said she would ask the manger to call me. That 
    was almost 3 weeks ago and he never called. They did the same a year ago. Very similar 
    circumstances. They appear to think that the customers have no rights, they ignore you and I find 
    it interesting that their head office is in ****** is that so they can avoid ** laws and ignore the 
    customers!!!!!!!!

    Customer's Desired Resolution Finish the job


    Terminix is a ** company based in ******* *********. Ms. ****** inspection was completed on 
    11/22/2022.

    The issue that ************** had was with the ***** ** Branch. The technician that was late has been 
    counselled to keep his customers informed should he get behind on his route so the customer can 
    make the decision if they would like to keep the same day or move the appointment to a day that is 
    convenient for them. I apologize for the inconvenience that my technician caused you. In the 
    future, please contact me directly if you have any issues.



    *****************

    Branch Manager-***** ****

    1240 ***********************

    ******* ** 85233

    Customer Answer

    Date: 12/22/2022

    I have tried to contact you A NUMBER OF TIMES!!!!!!!!!! In addition to the original complaint you set me up for another appointment the week of thanksgiving, I CALLED TO SAY I WOULD BE OUT OF TOWN. It was a female who said she would pass the message on and cancel the appt. Guess what SHE DIDN'T CANCEL IT. ON THE TUESDAY HE WAS CALLING ME SAYING HE WAS AT THE ***** OF MY HOUSE!!!!!!!!!!!!!!!!! I have left my phone # for you a number of times but I guess YOU ARE TOO IMPORTANT TO CALL ME. I STLL HAVE NOT HAD MY YEARLY SERVICE. YOU SHOULD READ THE REVIEWS FOR TERMINIX! They are NOT GOOD. I am hoping to find another company to take on your coverage because terminix is USELESS and I would put you along with that.

SOS Exterminating is NOT a BBB Accredited Business.

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