We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pool Contractors

Top Notch Pool Plastering LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/04/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract with Top Notch Plaster for a retile and plaster on my pool on 4/12/2024. It was finally completed on 6/08/2024 far beyond agreed on completion date. There were numerous issues with their equipment and employees causing an unacceptable quality and unfinished . There are sharp unfinished edges of plaster in the pool causing injury. The pool light was not reinstalled correctly. The ********* table was not reinstalled and there are numerous spots in the pool that were not plastered. Their pump which had issues soon after starting left over spray all over sides of my house. No sense of urgency in job completion or addressing issues to be completed or repaired. Very poor communication slow in returning calls.

    Business Response

    Date: 07/05/2024

    We have totally kept in contact with you regarding all of the issue you are addressing here. I have every text message with time stamps and dates with responses to your concerns. You posted this review at 5:51am on July 5th and then texted us at 10am on July 5th. You were already communicated with about the house being painted by a company which we have the paint to match the color & we have addressed the issues with areas you are saying we didnt do are from your deck guys plaster does not go in those areas and your deck guys covered up our top grout lines around the pool. The pool light issue we already told you we would be there to take a look at & set your table back on the way it was before we plastered. You wanting your deck done was the reasoning your pool plaster job was pushed out and we also discussed that. You have always been in communication with our company and I believe this a false review of saying we have poor communication and dont address issues. We had minor equipment issues which happens & we stayed on your job for 12 hours to finish up and the following week we came and cleaned up your yard spotless removed all of our trash debris and trailer & we were accused of hitting your wall which did not happen and we also took photos of the entire wall for proof. Thank you 

Top Notch Pool Plastering LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.