We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Real Estate

Treehouse Communities

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate.

Complaints

This profile includes complaints for Treehouse Communities's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Treehouse Communities has 48 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/14/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a resident here at ********* Estates in ****, **. This weekend someone pooped in the pool by the office. The p*** was removed, I assume by ****, the maintenance person in the park. No cleaning was done and no signs or barriers were put up to close the pool for the remainder of the weekend. This afternoon someone had swam in the pool after the p*** was removed and **** had asked her if she swam in it. She replied yes and he said she shouldn't because someone pooped in it. He suggested for stay out of it until Monday, April 14 when he talks to the office. Still tonight, April 13 at 8:15 pm there are no signs or barriers closing the pool. Isn't this is big health Hazzard?Concerned resident, *** ******* ************

      Business Response

      Date: 04/22/2025

      Hello *******,

      It is regrettable you had this experience.  

      We spoke with your Community Manager who said the following: " I did not know this happened. I spoke to ****, he was not aware of anything in the pool.  He said he was busy that Sat and not even in the Community. **** did not know anything about it either, so they are not sure if there was actually p*** in there, and if there was who cleaned it out.   Another Resident mentioned to them the ************** so **** closed the pool Monday and shocked it first thing in the *********

    • Initial Complaint

      Date:05/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They blocked me from going to the main office even though I haven't been in there for 3 years. They are going to fine me if I write another review of them on ****** reviews. They have prohibited from contacting anymore due maintenance issues or neighbor issues. They have sent me letters stating there lawyers when they are not. They have tools me the gym is closed so year even though other people are allowed at the gym. They have acted retaliatory towards me for years and prohibited from enjoying my lot.

    • Initial Complaint

      Date:10/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was sold a mobile home a year ago and they will not supply me a title

    • Initial Complaint

      Date:04/30/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      a individual who rents from this company is being charged for a utility service that is not being charged by the utility provider. it's is in the sum of $5000 and the Lease states septic so the lease is in violation.

    • Initial Complaint

      Date:01/02/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved into my home in October 18,2022. Signed all the papers and sealed my deal for my new home. I was told that the community provided trash cans and that I had 30days to find problems in the home that needed to be addressed. I am now going into my 3rd month and I cant get any answers as to when I will get a trash can or any of the issues will be addressed. The dumpster on site is locked when they arent there and I literally have to let trash build up in my home. I just want the house to be fixed properly and a trash can as I was told I would have.

    • Initial Complaint

      Date:10/27/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are charging utility charges to tenants that are not within ******* landlord tenant laws. They are charging separate for water with no water meter. ******************* charge (meters seem to be inoperative) my power usage has been zero, a sewer charge, and garbage charges ******* code # **********. Utility charges; waste, garbage and rubbish removal charges. States *for gas, water or electricity there shall be a separate meter for every user* and * B. If the landlord separately charges for utilities, the landlord shall not charge more than the prevailing basic service single family residential rate charged by the serving utility or provider.* above is basic information from ******* code #**-1413.01 .. Since purchasing this property treehouse H3437**313732323531H village and all subsidiaries claim to claim they want to assist seniors but everything they do goes against these claims. In an attempt to help everyone who lives here I believe this needs to be reported and investigated

    • Initial Complaint

      Date:09/13/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This development owned by treehouse communities should be condemned. There is crime, drugs, stray animals, homeless people, gun shots, trash everywhere, houses that are falling apart, people overdosing and illegal immigrants living in here. We want our money back for this mobile home.

    Treehouse Communities is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.