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Business Profile

Rebuilt Engines

Unlimited Marine & Motorsports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rebuilt Engines.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/25/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****, the owner, first recieved our jetski for repair on April 11, 2024. He initially met us at the lake to test the waterski on 4/16/24. He wanted us to drop off the jetski on 4/17/24, which we did. On 4/22, we reached out to **** and said the injectors needed to be cleaned. On 4/30, we called **** and he said he had the injectors back and he was "working on it." On 5/3, I called ****, and he said there was a warning light on and it's now an O2 sensor that is needed and he would order it. On 5/7 I called, and the voice message box is full. I also went to Unlimited Marine on 5/7. Noone was there. On 5/10, I called **** and he said the part had "come in." On 5/14, I called **** and left message. No return call. On 5/15, I went to Unlimited Marine, and **** had left town for a "family matter." On 5/20 I went to Unlimited Marine. **** said I would have the jetski by the end of the week and he would call when it was ready. 5/23 I called ***** Voicemail box was full. 5/23 I went to Unlimited Marine. **** was gone, but upon examination of the jetski, the engine cover was off and the injectors were still not installed. 5/24 I called ***** He said he would "figure it out and have it ready the next week." After 6 weeks of nothing, I ended up picking up the jetski this day. On 5/29, took the jetskis to another repair shop. After examination, the owner discovered there were no injectors in the jetski. I called **** on 5/29, and **** said he would "check his employee's locked toolbox for the injectors," and call back. Nothing. On 6/4, I called ***** He informed me that the mechanic "put the injectors in a ziploc bag and the bag was tied inside the engine compartment." This was not true. 6/5 called ***** Voicemail full. 6/13 I went to Unlimited Marine. **** said he would order new injectors and provided a ***** tracking #. 6/14 **** lied about when the injectors would be there. Tracking # showed they had already been delivered. 6/17, 6/19, 6/21 Asked for $470 for injectors.

Unlimited Marine & Motorsports is NOT a BBB Accredited Business.

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