About

Local BBB:

BBB Serving the Pacific Southwest, Central & Inland California

BBB File Opened:

1/12/2012

Business Started:

12/22/2009

Business Incorporated:

12/22/2009

Type of Entity:

Limited Liability Company (LLC)

Alternate Names:

FrozenDessertSupplies.com

Business Management:

Mr. Timothy Jay Porter, Member

Additional Information

Payment methods

All major credit cards

Refund and Exchange Policy

Do we offer Returns or Exchanges? YES!
If any FrozenDessertSupplies.com product does not fit your needs please follow the instructions below. Our philosophy is: Keep it Simple, Clear and Easy. We are human too, we return stuff as well, sometimes things happen...no worries.
RETURNS PROCEDURE & POLICIES:
So you want to return a product, well lets get on with it:
Step 1: Here are a few things to make sure of prior to contacting us about your return:
Are any of the sleeves or plastic bags opened? Opening the cardboard box is ok, however, opening any of the inner sleeves or plastic bags inside the case unfortunately makes the product unsellable. As you can imagine our products are carefully packaged and sealed in food safe sleeves and bags and then carefully packaged in cardboard boxes for additional protection. So if you have opened a sleeve or bag inside the case unfortunately we cannot resell the product. If returned product appears opened after inspection then we cannot refund :(.
Has it been 30 days since your order date? It is our humble opinion that 30 days to inspect and determine if the product meets your needs is adequate time. If it has been 30 days or more since the date you ordered the product (based on Order # and Order Date) darn it we will not be able to accept the return.
Step 2: If you meet both criteria above please give us a Call or Email a Member of our Award Winning Customer Solutions Team at 1-800-518-9229, or [email protected], to begin the return process.
As with all things we need a reason! Whats yours?
Accidental Order
Better Price Elsewhere (We doubt it :))
The Shipping Box Isn’t Damaged But the Item is Damaged
The Shipping Box and the Item are Both Damaged
Wrong Item Was Sent
Defective/Does Not Work Properly
Arrived in Addition to What Was Ordered
No Longer Needed/Wanted
Unauthorized Purchase
Description on Website Was Not Accurate
Other?
Step 3: The Awesome Customer Solutions Team will assist you in Returning the product to one of our warehouses
Step 4: The Fabulous Customer Solutions Team will track your package and once received back to our return address, a confirmation will be sent via email and a refund will be issued
Step 5: A Refund will be issued based on the product price minus a 10% restocking fee. Once a refund is issued it takes ~ 5-7 business days for the refund to be complete. Trust us it cost more that 10% to restock (gas, wages, taxes, taxes, taxes etc)
Some Things to Note about our Return Process:
If the reason for the Return is determined by our very fair, brilliant, generous boss to be our shortcoming / deficiency / failing then we will absolutely pay for the return shipping and refund the full amount of the product
If the reason for the Return is determined by our very fair, brilliant, generous boss to be be the customers shortcoming / deficiency / failing then the shipping of the product to us will be at the customers expense. Of course you always have the option of keeping the product and using them at home, church, or the local school etc
EXCHANGE PROCEDURE AND POLICIES:
Because our philosophy is: Keep it Simple, Clear and Easy, the Exchange Procedure and Policies are nearly identical to our Return Policy with a few minor changes.
Step 1: Please follow Steps 1 - 4 of our Returns Process outlined above
Step 2: Let our Brilliant Customer Solutions Team know you want to make an Exchange and which product you’d like to Exchange it for
Step 4: If needed pay the difference for the product, if item is cheaper we will keep the change :) just kidding, definitely a refund for the difference will be made to you
Step 5: Once item is received to our location and the difference is paid your new item will ship
As always - if you have any questions or need assistance please call or email us at 1-800-518-9229, or [email protected]

Business Categories

Restaurant Equipment, Paper Products, Frozen Dessert Dealers, Plastic Cups