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Business Profile

Safes

SteadFast Safes

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Along with my description of the problem below I am also attaching hereto my email chain with Steadfast Safes (which you may want to read from the bottom upwards) and my purchase receipt. Recently, I ordered a gun safes from Steadfast. I wanted to make sure to register the purchase in calendar year 2022 (for tax write-off purposes). As you will see below, I purchased the safe from Steadfast on Dec. 29th. My order was confirmed via email on that date (receipt attached), and my payment was "captured" by ******************* on Dec. 30th as noted in her email to me below. Six days later, as I was awaiting receipt of delivery of the safe, Steadfast instead sent me an email backing out of the purchase and blaming their decision to terminate my purchase on the "manufacturer" - ****** Safes. As you will see below, I told them I felt this was very unjust and was akin to bait and switch type tactics, and I asked them to honor my purchase or otherwise make it right somehow. However, Steadfast's only response was to say they were "sorry" and that if I wanted to buy it at a higher price, to let them know. I have never in all my years been subject to this type of unfair dealing and such incredibly poor and short-sided customer service (and I am also very frustrated about losing my tax write-off). I would still like to own a ****** safe but I no longer trust Steadfast Safes.Sincerely,Lachlan (Lock) ******** ***************

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