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Business Profile

Tourist Attractions

Magnificat Tours

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $3900. for a trip to ********** July 6, 2023. I then went on a cruise to ******. with my family. Got Covid, was very sick and spent almost all my trip in isolation with my daughter checking on me. I got scared and decided if I was out of country I probably would have died. so, decided to cancel my trip even Tho I would only get half my money back. I cancel in time for half back (August 5.). When I called and talked to **** from Magnificat tours, he said no problem he had some family matters he had to take care of them I would get my refund. He went on to tell me he had just adopted a child and his wife had her appendix bust so he had a lot of expenses. I guess they co-mingle their funds. I canceled in time for a 50% refund. This group was organized by our Church. I called him several times and I think he pick up one more time saying to give him a couple of weeks, them he would not pick up the phone and blocked my e-mails. My Priest also tried calling him and got the same response, then he quite taking his calls. I tried calling his mother ************************** .but was also blocked. left a message and did not get a call back. I know I will probably never see a dime but hope there is some action you can take against him. I have several sheets for this trip, let me know if you need more. I sent the one that addresses refunds

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