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Business Profile

Training Programs

NASM
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 138 total complaints in the last 3 years.
  • 42 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    NASM is a personal training organization. I scheduled my first exam on 6/12/2022 at 4pm. Dues to technical difficulties, I was unable to take the exam till 7:30pm. I subsequently failed the exam. I reported the technical difficulties to to NASM and was given multiple misleading information. After 2 weeks, I was finally able to schedule the second exam. I was made to pay and additional $99. The second exam was scheduled for 6/29/22 at 4pm. Same exact issues. I was placed on hold and transferred to 5 reps. **** caused massive delays to the point the exam has to be rescheduled. **** organization along with PSI are engaged in dubious business practices that places those seeking certification at a high disadvantage for the purposes of charging additional fees.

    Business Response

    Date: 07/08/2022

    The customer was able to connect with the ****** Services team on 06/29/2022 and 06/30/2022 and was able to get the exam scheduled and successfully passed the exam on 07/01/2022. 

  • Initial Complaint

    Date:05/26/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spent $1493.34 for online NASM Course and I had until March to complete it and take the test. I have an autoimmune disorder that causes me to have random flares and take an infusion that causes my immune system to be low and was also diagnosed with COVID in January. A combination of these things, I got far behind in the course without being able to get back on track so because I was out of the 28 day refund period, I had to appeal a denial for refund and they told me I needed to submit a doctor's note saying i couldnt complete an online course which I did and it is still being denied. They did offer for me to start the program over but I do not wish to move forward with this program due to the uncertainty of my Ulcerative Colitis flares.

    Business Response

    Date: 05/31/2022

    ****** Services was able to review the re-submitted appeal documentation and verified that the customer cannot continue the program due to extenuating circumstances. A refund case (with the applicable administration fee) will be created and ****** Services will contact the customer with a confirmation email.

    Customer Answer

    Date: 05/31/2022



    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.


    Regards,


    *******************************


     

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