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Business Profile

Vascular Surgeon

Lifetime Heart & Vascular

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vascular Surgeon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a patient of the doctor for several years, I was experienceing some erratic heart beats, so I went to the doctor to diagnose what was happening. The doctor ran several tests. I asked the front desk about fees each time. The Doctor ordered a heart monitor be worn for several days. I was charged a copayment for this test. I was told that covered the test by the staff. After this test I received a bill from BdX Solutions for 295 dollars, I learned that my insurance requested justification for the monitor and was not responded to. I disputed this charge and again received a bill but now for ************************************************************************************************ appeal the denial causing the entire test to be unpaid. I did not agree or contract with any other company for this test. The doctor failed to do the work they are required to do to get this paid. I contacted the practice manager multiple times at extension 133 and I have gotten no response. The doctor's billing department created this situation. I did not agree to a self pay 895 dollar test. I dispute the entire amount. The doctors office need to un bury its head and start an appeal with the insurance company or they need to pay the charge they caused me. This situation is a violation of the "The No Surprises Act" which protects people covered under group and individual health plans from receiving surprise medical bills.I was never advised this could be denied, that the price would be this high, I paid a large copay for the test up front and the practice manager will not even tell me what happened to those funds.

Lifetime Heart & Vascular is NOT a BBB Accredited Business.

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