Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We drop off a truck for and inspection and possible repairs on 6/14/2024 6-17-24 RL spoke to ****** at the shop. She said We should receive a diag this afternoon.6-21-24 RL called the shop to follow up several times, left VM . Nothing received from the shop yet.6-24-24 Rl talked to ******- she said there are a lot of things wrong with it. Mgr will call me to review. Waiting call back.6-25-24 RL called shop. Left VM 6 28 24 RL called the shop several times left vm 7-3-24 EG Called several times no answer 7-8-24 RL called several times left VM again. 7-8-24 - Rl Called again, spoke to **** (owner ?) Over the phone. He saidTruck is very rough.and had 8 hrs already done on dianosing issues (which we only requested an inspection) requested a total of what it is owed and what are the issues in writing. 7-14-24 Rl called again requesting the bill (concern with shop- 1 month and still we do not know whats going on)7-18-22 Rl called no one answers 7-22-24 Rl called the shop- left VM (need final ********************* up the truck) Emailed as well.7-24-24 Rl we hire a repossession company to help us get an answer from the shop.8-13-24 Rl from the repo agent:"I was finally able to get a bailout invoice for this unit from Diesel HQ, they have an outstanding balance of $10,307.44 as of today and are charging $125 per day in interest."8-13-24 Rl called the shop several times - finaly ****** answer and she daid that we never call the shop to tell them what to do ???- She started a rude conversation, nothing about resolving issues and then hang up. The shop is holding our truck for no reason and charging storages that are not legal in the state. Based on ****** reports this shop is not providing a service but scamming customers. We need your help ********************** to retrieve our truck without the storage charges - We have no issues paying for $3057.44 (even though they did this withour any written auhtorization in writing as required by the regulatons.

• Initial Complaint

  Date:12/23/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have taken our UTV's and trucks here as we were told this company and owner were great. Over time I fill and believe our what was thought to be a friendship at the time ended up being taken advantage of. We had a truck sit at his shop for months never touched so we thought to the point we had to have a tow truck finally go get it and taken to another shop to get worked on. We have paid thousands and thousands of dollars to ***** just to have nothing fixed or done wrong. He will take your brand new parts and swap them with other parts that look new keeping your brand new stuff for himself. Anything and everything we have ever had "fixed" is now being fixed correctly elsewhere and his mistakes corrected. I would latterly not recommend this place it it was the last and only shop in the whole state. Worst and I mean worst experience ever, not to mention has the nerve to say we still owe money lol for what not one thing is fixed or works correctly. There are not enough characters in this box for me to go into detail about each thing he as done. He doesn't even pay his own grown son who works for him minimum wage now that alone is sad.

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my **** Hummer H1 to these shop to fix it and get it running again. They were supposed to fix the heads on the engine. They fixed the heads on the engine and then said there was a transmission problem. Sent the transmission to the ****** shop and when I got it back it still didnt run and the exhaust was ********** and the inside of the vehicle had a cat living in it with pee and p*** on the passenger seat . I got it back in worse condition than I gave it to them and spent over $10,000 doing so and nothing was fixed. It took almost a year to get my hummer back.