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Business Profile

Car Wash

Francis & Sons Car Wash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

This profile includes complaints for Francis & Sons Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see

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Francis & Sons Car Wash has 16 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My vehicle sustained damage while going through the car wash due to faulty equipment. I attempted to collect damages from the General manager **** he told me that the car wash was not liable for damages. I believe they are and should fix the dent and trim piece that was ripped of my vehicle.

      Business Response

      Date: 05/30/2025

      I spoke to Mr. ****** regarding his damage claim and promptly started researching the claim, which included speaking with the manager on duty, contacting maintenance staff, and asking them to inspect the equipment. They found no issues or irregularities. I then drove to the site and personally inspected the equipment, finding no issues that could cause the alleged damage. After reviewing the camera footage, I noticed that the damage Mr. ****** referred to was pre-existing on his vehicle before entering the car wash tunnel. Therefore, his claim was denied.

    • Initial Complaint

      Date:12/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the month of November 2023, I noticed a charge of $24.99 twice from ***************************** Carwash, which I thought was very odd. I dispute it, and on June 12, 2023, I decided to stop by to wash my car after not washing it for several months. I told the employee I'd like to cancel, and he then told me I have to cancel online. I then proceeded to ask why I got charged twice. He went and looked in the system and showed me that I had been paying for someone else's Carwash membership under the name of ******************, who owned a F-150 ***** I tell him I don't know that person. Francis and Sons employee stated that ***************************** sold him a membership on March 20, 2022, so I have been paying for someone else's membership for over a year. I tried calling corporate, and she was very rude and said nothing she could do.

      Business Response

      Date: 12/13/2023

      Customer called our office on 12/6/23 and requested a refund after she had filed a dispute with her bank.  We explained to her since she filed a dispute with the issuing bank we must respond and work directly with the bank based on the credit card dispute policy terms and conditions and therefore unable to refund directly to the customer. 

      Customer will be receiving a refund directly from their bank since they filed a dispute.

    • Initial Complaint

      Date:02/13/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      there car was damaged my car very bad and they will do nothing to resolve the problem

      Business Response

      Date: 02/16/2023


       
      Ive spoken to ********* multiple times and even went to his place of business to inspect the alleged damage and after reviewing it I denied the claim as the car wash equipment did not damage his vehicle by simply washing the vehicle in our wash tunnel. 

      I invited ********* Back to our facility to show customer our equipment and offered to rewash the vehicle again to understand how and why he Feels it happened in our tunnel unfortunately he declined our offer. 

      Im available to meet ********* at our Carwash  site if he wishes to accept our offer. 

    • Initial Complaint

      Date:08/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been overcharged so many times in the past year for other customers' monthly fees, bogus charges F&S cannot explain and they tell me they're working it out with the corporate office and not sure what's going on. With every unauthorized charge, I have to dispute the charges through AMX, I have been refunded. I have called F&S many times and they assure me it will be corrected to no avail. I canceled my membership in May ***************************************** several monthly fees each month. Each month I call F&S and they say they're working on it and they keep charging my card!! Again this morning, my card was again charged!

      Business Response

      Date: 08/29/2022

      Hello,

       

      We contacted ************** on 8/22/2022 and left a voicemail message and contacted him again today 8/29/22 and spoke to him and explained our POS systems provider informed us of a glitch that was causing the auto recharge and has assured us the problem is now resolved and there should be no future charges to Mr. ****** Credit Card.


      We also explained to ************** since hes already disputed the charges through his Credit Card issuer, were unable to give a refund.

       

      Thank you,

      Francis and ********* Office

    Francis & Sons Car Wash is NOT a BBB Accredited Business.

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