Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Cosmetic Dentistry

CR Smiles Dental Center

Reviews

Customer Review Ratings

1.8/5 stars

Average of 5 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromDebora B

    Date: 09/25/2024

    1 star
    The *******-********* Dictionary does not contain enough adjectives to adequately describe the unprofessional and unsuccessful treatments that this office provided to me to the tune of $13,808.00. They made grandiose promises to rectify an existing implant procedure, and in the end, only caused further issues and lightened my wallet by a considerable amount.The first procedure took several hours and was extremely painful. Dr. ******* began it, but Dr. ***** completed it. A few days later, I returned to the office to have the new final temporaries installed. When complete, they used a cell phone to film my response to their inquiry about my pleasure regarding their work. This practice of video proof of a patient's instant approval of their efforts is not only highly inappropriate but also wildly inaccurate. If they had asked me the same question a few days, or in this case, even a few hours later, I assure you, my response would have been far different. To use said video as their yardstick by which to measure my (hoped-for) ecstatic happiness (not the case) with their results is unprofessional at best and wildly dishonest at worst.This office, CR Smiles, was where I turned to correct the initial work done by Biltmore Dental, and they not only failed to correct the issues (like they convinced me that they could), but they made them worse. I will refrain from the dental details; suffice it to say that they talked a big (huge) game and delivered nothing. I began this nightmarish journey in April 2022, and roughly two and one-half years later, I remain under the continuing care of a dental professional, attempting to complete the process.Later, after corresponding with this office to relay my continuing issues and concerns, the response I received was the epitome of condescending and insulting, again wholly unprofessional.I would avoid this office at all costs.
  • Review fromErik M.

    Date: 07/26/2023

    1 star
    Worst dental experience of my lifetime. Extremely unprofessional in all aspects. Doctor ** is very abrasive, confrontational and just rude. You are not treated as a patient more so like a lab rat or as an irate customer at best. ********** yelled, ********* and even blamed me for the experience that I had under his care. I have asked for my records on numerous occasions just to be ignored. The place is dirty, loud, unorganized and always in a shamble. The staff eat lunch at the front desk and in the same rooms that you are being treated in. They play loud rock music during the procedures which are being performed by students who lack the basic skills such as proper suturing and have zero bedside manner. I had 5 implants placed in one visit, only 2 took. When I asked to be reimbursed for the difference, I was told that the extra work done to fix the failures negated that cost. I do not see the correlation between them fixing their mistakes and me being reimbursed. When I mentioned taking this further and seeking legal action, I was quickly placed on the phone with Dr ** and he reassured me that he has better lawyers than I do, and he would see me in court in 4 years. I was not asking for the entire fee to be refunded just the difference. I can only hope that this will change some people's minds from going here and will somehow rekindle why Dr ** became a dentist in the first place. Was it to only make money or did you want to help people that are obviously in pain and suffering. You should be ashamed.
  • Review fromKaren P

    Date: 05/12/2023

    1 star

    Karen P

    Date: 05/12/2023

    Do not go here. My crown fell off. My dentist was closed, so I went to ** Smiles for emergency treatment; Dentist told me my tooth was broken and I needed a root canal by a specialist and a new crown. I was sent on my way to make an appointment with the ** Smiles suggested specialist and told to return for the crown. Instead, my dentist was now available. She said tooth was NOT broken, no decay and re-cemented my crown. ** Smiles is a rip off! Dentist apparently misdiagnosed in order to perform a more expensive and unnecessary procedure. I also suspect ** Smiles has a profitable deal with the specialist.

    CR Smiles Dental Center

    Date: 05/16/2023

    *****, I went back to my dr. with your review. He went back to the x=ray he took and still believes you have decay. In his opinion it will come back to haunt you. Therefore, he states he would not change his opinion or diagnosis at this time. So we will leave this at agree to disagree.
  • Review fromSusan B

    Date: 11/14/2022

    5 stars
    I have been going to CR Smiles for many years and have always been treated with respect, given full disclosure of treatment and costs. The hygienist is awesome, thorough and pleasant. I'm greeted with a smile and acknowledgement of who I am. I feel welcomed and cared for. I have always been fearful of dentists, or changing dentists, therefore, with the comfortable feeling I have with CR Smiles, I continue to go to them even though I have moved 3 hours away. Worth it!
  • Review fromAndrea R

    Date: 07/17/2022

    1 star
    A con. Watch out for "more money". I had issues...oh well. A retired friend..$$$$$$$...not long after "issues"....& still paying.Be careful.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.