Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an engine from Used. Remann On October 3, 2024 after they so-called "tested" the engine it finally arrived at the shop on the 15th of October 2024. The mechanic immediately noticed that the water pump was leaking and notified me. The engine supposedly comes with a 5 year warranty so I called the warranty ***** and they stated I had to fill out a warranty claim. Once I filled it out online they emailed me two days later only stating that the ticket was closed. After two days of constantly calling I spoke to the warranty ***** and they stated that they don't cover water pumps and also stated that after they denied that coverage, they also denied my 5 year warranty. Which makes absolutely no sense to terminate my warranty if you don't cover the water pump. The only sense this make is that this is another shading company doing shady and conniving business in the **** That would be the reasons behind the *** rating they have and businesses like this should be shut down immediately.

• Initial Complaint

  Date:11/16/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction was October 26th, 2023. Purchase Order number is ********* - this order is for an engine for a 2008 jeep Cherokee. When placing the order, the *** number was provided to the agent on a recorded line, and they confirmed the engine for the car was going to be $2,200. This order was then placed using a debit card and the turnaround time for the order was **** business days. Upon calling multiple times to check the status of the order I was never placed through to a live agent. The call was then only answered after calling from an unknown number, the agent stated the part for the order did not fit the 2008 Jeep Cherokee and another $1,100 would need to be paid to get the correct part. Upon requesting to cancel the order the agent stated there would be multiple fees charge for a cancellation. After deciding how to handle this matter, multiple outbound calls to the business have been bade and no one is returning the calls refusing to actively rectify this issue.

• Initial Complaint

  Date:12/12/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *****, from Engine Reman quoted us $4000 to rebuild the engine in our **** **** Ranger. He received a $1000 deposit and picked up our vehicle in December 2021 with the promise of rebuilding the motor, performing full diagnostics of the vehicle, and repairing anything needed (at an additional cost). After complete lack of communication, multiple unanswered texts and phone calls, as well multiple cancelled pick up dates we were finally able to pick up the truck mid June 2022 and paid the remaining $3125.00. The truck did run, however the new radiator that was promised was not replaced. The vehicle ran for 6 weeks before the rebuilt engine malfunctioned. After having two other mechanics look at the vehicle, it was recommended that we return the vehicle to ***** to honor his warranty as the issue was a faulty engine. Reluctantly we had the vehicle returned to *****. He continues to not answer our texts and phone calls and refuses to give us a date for completion. We have been out of a vehicle for over a year now which has caused our family so much physical and financial stress due to his poor business practices. At this point we no longer care to have him finish the job. We do not trust his business ethics. We just want the truck back with a full refund so we can repair the vehicle with a company that we can trust and performs in a timely manner.