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Business Profile

Eyebrow Threading

Amber Eyebrow Threading

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyebrow Threading.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited this establishment for the first time on December 13th to get my brows threaded and chin/ upper lip waxed. The woman burnt the skin along my upper lip and chin with severe swelling, burning and irritation. I contacted a medical professional right away as the burning was unbearable and my skin was starting to boil. I suffered from second degree ***** due to her negligence. After leaving med check I contacted the establishment to explain and simply asked for a refund which she agreed to. I showed up and she proceeded to tell me this was her first error and since she only burnt part of my face that I only deserve a small portion of a refund. I was appalled! I paid $45 for a service to end up in a urgent care facility for this woman to offer me $7 for my troubles and tell me to get out of her building if it wasnt good enough. I did not take the $7 and asked for my full amount which she refused. The woman laughed at me and told me that she didn't care if I reported her. I called the police non emergency line to report the incident (I have an active police incident number) because I felt threaten and stolen from and now have personal injury. I was treated terribly even though I remained civil. The skin around my mouth has severe ***** and nerve damage with no accountability from this establishment. These actions go against having a cosmetology license, inflicting harm and then treating a customer this way.

    Business Response

    Date: 01/10/2024

    I am writing this letter about ID#: ********. I am willing to do resolve the complaint. I will refund customer money $44 which one I charged for service, and also $45 which one she paid for urgent care. I always respect and love my customers. Might be I am right but I believe customer is always right. I want protect my business and I want to keep continue to give my service to my loyal customers.

    Thank you so much.
    *******************

    Customer Answer

    Date: 01/11/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

     

Amber Eyebrow Threading is NOT a BBB Accredited Business.

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