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Business Profile

Farmers Market

Country Market IV

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/01/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 08/29/2022 I sent my brother to pick up sandwiches I ordered because I use a wheelchair. This in itself is very frustrating to have to depend on others. I placed the order at 4:00 PM. I was very specific in my order giving plenty of details. When my order arrived the first time it was incorrect. I called and *** answered. She was less than apologetic and refused to give me a refund without the food. When I requested she remake the order she hung up on me. I called back and a young man answered named *****. He was less than helpful but retook the order. So again I sent my brother back. Him and his girlfriend decided to call and place an order for two sandwiches for themselves. When they arrived to the Country Market nothing was done. *** took the receipt and hid it under some papers. My brother kept asking about my order and his. *** continued to take orders and make them ahead of ours. Finally, someone else found the orders and made her make them. Then she handed my brother the old sandwiches and passed them off as mistakes. She didn't know he was the same person. By the time I got my food it was 8:30 PM. I tried to reach the manager and today 09/01/2022 I reached him. He answered the phone saying "What I'm busy!". He proceeded to hang up on me. I would like a full refund for both orders. These rejects that work here need to be fined or punished for disgusting service.

Country Market IV is NOT a BBB Accredited Business.

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