We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Health Care

Phoenix Heart PLLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Care.

Complaints

This profile includes complaints for Phoenix Heart PLLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Phoenix Heart PLLC has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Phoenix Heart PLLC

      5859 W Talavi Blvd Ste 100 Glendale, AZ 85306-1870

    • Phoenix Heart PLLC

      41818 N Venture Dr Ste 110 Phoenix, AZ 85086-3189

    • Phoenix Heart PLLC

      10320 W McDowell Rd Ste N1445 Avondale, AZ 85392-4879

    • Phoenix Heart PLLC

      19251 E Oasis Dr Black Canyon City, AZ 85324-8878

    • Phoenix Heart PLLC

      10293 N 92nd St Ste 100 Scottsdale, AZ 85258-4565

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My heart doctor submitted an order for a tilt table test on 9/12. They have not successfully scheduled I. They knew my insurance and sent orders to an out of network facility. A young lady named ******* did not follow through or return calls unless I kept calling. She called me the one time assuming I was a different male patient. Called me by the patients name and told me the test name. I was able to finally stop her and tell her I was not him. That is a HIPPA violation. I have spoken with a team lead, left several messages with scheduling and cant get a response. I got today an email that I had to call scheduling, again. I am in a position that this will carry into the new year and I will have to pay $3k. If it is done this year, it would be at no cost. I am frustrated and dont know where else to go. They need to follow through with their patients.

    Phoenix Heart PLLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.