Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Home Services

Christian Brothers A/C, Plumbing & Electrical

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2022

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Christian Brothers Plumbing was called out because my house drains were backing up in showers and bathtubs when toilet was flushed.After an inspection with a camera they indicated there was a break in drain pipe under driveway, On 9/24/2022, I agreed to the work to fix it for $5652. They cut out a 4x4 section of concrete in the driveway to access the pipe and replace the bad section. Soon after they did the repair, my drains backed up again! They returned (9/27) to the problem for the second time in the same area, got it to flow temporarily, and told me not to use name brand toilet paper. Shortly after they left the second time, the same exact thing happened! Except this time they had the nerve to charge $512 (on 10/4) to see what the problem was (in addition to the original fee of $5,652). Christian Brothers camera man said there were nothing wrong with the pipe and that it was my fault.At this point I had had it and called a different plumbing company. They identified the problem 2 seconds.They determined Christian Brothers replacement was not done correctly, nor to industry standard. The repair was not even connected to the original pipe. I have video proof and pictures to prove it. There was still a giant root ball causing the back *** 3 away from the repair Christian brothers tried to make. The camera showed this clear as day. Never in my life have I felt so robbed, violated and lied to from a company. They took my money and ran. Do not use Christian brothers Plumbing Company

    Business Response

    Date: 10/25/2022

    We have tried to contact **************** and she has not answered or called back. ****************, please call us at ************ and ask for ********* so we can resolve this matter.  Thank you

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.