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Business Profile

Manufactured Home Manufacturers

Clayton Manufactured Homes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Manufactured Home Manufacturers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought our home Feb 2022 and all was great when we moved in. Whenever we had an issue they would come and fix. However, when the 6 month **** came for our piers to be adjusted under our home, W5 the company that does this for them, adjusted incorrectly and our Marriage line that separates the home buckled leaving our floors like a roller coaster between our living room and our kitchen. They had a private person by the name of ***** come out and remove our flooring 2 times and the first time he tried fixing it was still very crooked and not flat at all, 2nd time he came he poured cement/putty in the marriage line and that still did not fix anything! Last we heard he either quit or they fired him. I called **** the manager and she tried multiple times for W5 to come out and fix/adjust the piers, she finally said to file a complaint through AZ ********** of ******* because they are refusing to fix. We did this and they have been sitting on it for over 3 months. The person who we are dealing with cares nothing about our case (*********************). This is extremely poor business customer service and I am appalled that this is the kind of care we are receiving. This is a large company that has the power to take care of this but instead they are trying to say that since they gave me money for flooring soon after we moved in our home, that it voids anything that they need to do. Mind you! This is for flooring! Not the bottom structure of our house that W5 ruined! This is causing me extreme stress and it is affecting my sleep and health. I truly wish this company cared about the people that live in their homes.

Clayton Manufactured Homes is NOT a BBB Accredited Business.

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