Complaints

This profile includes complaints for Casa Del Sol Resorts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Casa Del Sol Resorts has 2 locations, listed below.

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  Casa Del Sol Resorts

  10960 N 67th Ave Glendale, AZ 85304-3641

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  Casa Del Sol Resorts

  6960 W. Peoria Avenue Peoria, AZ 85345

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 31, I submitted a vendor application for a craft fair sponsored by ***************** ************* and paid the required $40 fee. The dates of the event were 10/14 and 10/15/23. On 10/11/23, I was notified by the event planner, *************************** that the event was canceled as there was no way to accommodate the outside vendors due to seeding the winter lawn. I was advised that my fee would be refunded. On 10/11/23 at 4:59pm, I called the ************* ********** ********************* to verify that the event was to be canceled and asked how to obtain a refund. I left a detailed message on her vm. She did not return my call. I called her again on 10/16 at 11:07am and left the message again. Again no return call. I also contacted via text the Treasurer of the *************, ************************* on 10/16 at 9:53 am, who stated that I would not be refunded as the event was still held for those vendors who had spaces in the clubhouse. I was not a clubhouse vendor, those spots were full when I signed up so I was assigned to the grass area in question. I explained that to her and sent her a picture of the ** post showing the event as "canceled". No response from her as of the time of this complaint. This shows poor coordination on their part to "sell" spots on their grass area on the weekend that no one was allowed on the grass. And if the event was not canceled, why did *** not call me back and explain that to me? Instead of posting it as a canceled event on ********* I have dealt with them in good faith by signing up and paying for an event up front. I was terribly disappointed to have worked hard for more than a month to create inventory then to be canceled and not able to go. I simply want a refund of what I paid for an event I was not allowed to attend. Then this matter can be closed. I hope this type of "shady" business practice does not extend to all of their business dealings and is confined to the activity club alone. Thank you for any help you can give.