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Business Profile

Music Lessons

Peoria Music Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Music Lessons.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted the business via email to notify them that I was canceling my daughter's subscription. Shortly afterward, a representative called to confirm the cancellation and inquired about the reason for her withdrawal. I explained that my daughter had simply lost interest. Despite this written notice and verbal confirmation, the company has continued to charge my account, fully aware that I had requested to withdraw my daughter

    Business Response

    Date: 05/05/2025

    Our records indicated that she missed the withdraw date to not be charged for April ******* payment. She did not let us know that she wanted to withdraw her student until 3/30 and she needed to send it in by 3/15. Since she had missed it  and payment had already went through, when we spoke with her,we explained this to her, she had suggested for us to you the funds to donate to another student which we did. We followed our policy, and we have not charged her for May. If you have any other questions please let me know. 

Peoria Music Academy is NOT a BBB Accredited Business.

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