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Business Profile

Occupational Therapy

Therapy Tree, PLLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Occupational Therapy.

Complaints

This profile includes complaints for Therapy Tree, PLLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Therapy Tree, PLLC has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Therapy Tree, PLLC

      20329 N 59th Ave Ste A2 Glendale, AZ 85308-6854

    • Therapy Tree, PLLC

      5151 E Broadway Blvd Ste 1600 Tucson, AZ 85711-3777

    • Therapy Tree, PLLC

      13995 W Statler Blvd Ste 100 Surprise, AZ 85374-5501

    • Therapy Tree, PLLC

      1016 W University Ave Ste 222 Flagstaff, AZ 86001-2997

    • Therapy Tree, PLLC

      1580 Plaza West Dr Ste 100 Prescott, AZ 86303-5679

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son, ******************* started physical therapy on 01/02/2024. I have been experiencing issues with Therapy Tree's billing department for all visits since then. I did my diligence to confirm with Cigna that this provider is in-network and confirmed my benefits. Therapy Tree also confirmed coverage with Cigna prior to the start of the appts. Since the beginning, I have been paying a copay of $35 per visit. Based off the processed claims through Cigna, my cost-share should have been $6.98. I am due a refund, however Therapy Tree denies this as correct and refuses reimbursement back to me and also has not sent in any corrective claims to show a $35 copay as they believe it should be. On 04/15/2024, I contacted ***** and they confirmed no claims were denied and each show correctly processed at a cost-share to me of $6.98. Therapy tree has only submitted the following dates of services and these are the copay based of the completed EOBs through Cigna:01/17/2024 - $14.48 02/06/2024 - $35 02/13/2024 - $6.98 03/26/2024 - $6.98 04/02/2024 - $6.98 04/09/2024 - $6.98 04/23/2024 - $6.98 05/07/2024 - $6.98 Therapy tree also has not submitted the following dates of services for processing through Cigna:01/02/2024 01/09/2024 01/16/2024 01/23/2024 01/30/2024 02/20/2024 02/27/2024 03/05/2024 03/12/2024 03/19/2024 05/21/2024 Note, we have been seen by the same physical therapist, ***************, for ALL appts. Only on 01/17/24, were we seen by ******************* for occupational eval. Therapy Tree claims we've been seen by an out of network provider by the name of ****/***** and is why they are not submitting the claims I request a full investigation to have the claims properly submitted and processed. I request full reimbursement for any overcharges I have based of my EOBs and/or corrective claims sent to Cigna asap in order to apply to my max-out-of-pocket correctly. Attached are EOBs, receipts, messages to Therapy Tree and Cigna.

    • Initial Complaint

      Date:01/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have repeatedly contacted this company to ask for the supervisor to contact me back regarding a letter from the therapist that evaluted my child and also was completing speech groups for my children. Both therapist had conflicting views on the method to help emotional disregulation for my kids and the manager was supposed to contact me back a few times and hasn't. I've emailed, I've had front desk give messages, I've texted. I need help.

    Therapy Tree, PLLC is NOT a BBB Accredited Business.

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