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Business Profile

Orthopedic Shoes

The Good Feet Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Shoes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6/21/24 I went to the feet store looking for a pair of shoes , well they sold me a cheap pair of shoes with other materials I am to use. Honestly this product does not appear to be valuable I did not go to the biltmore and overall I cannot be spending money and not getting anything in return. Other words this package is not medically improving my health .

    Business Response

    Date: 07/02/2024

    Spoke with *********************** on 6/27/2024. When reviewing policy with ***** she explained the purchase has put a financial burden on her and is requesting a refund. I explained our No Refund policy which is explained to each customer at the time of purchase, and initial by customer to confirm it was explained. (See attached)
    We have invited her back in for free adjustments and/or exchange and asked her to give it another 30 to 90 days to see how she adjusts.

    Customer Answer

    Date: 07/08/2024

    Iam so convinced that my purchase with good feet was not a success. I have been wearing their product  the arches and no matter which one I use my body just rejects these medical arches. Today at 11:am 7/8/24 I was walking and my back gave out then my knees and my feet literally collapsed my neighbor came to help me to my car. And I took the arches out of my shoes and I got to walking again   I cannot wear these arches on my feet. I was told by the manager to give it 30days but everyday I get a bad story   Actually.

    Business Response

    Date: 07/10/2024

    Spoke with ***** on 7/10. Expressed to me she has not found relief yet with the supports. She will be coming into our ******************************* this weekend to have her first adjustment done. There was confusion with how to wear the supports, so they were not being worn correctly. We will reiterate wearing instructions and reevaluate the supports to try and find a resolution.

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