Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a recliner from them 3+ years ago and purchased a 5 yr warranty, not there fault but the motor went out and in January I called the service company who deemed the motor was bad, the tech ordered a motor only for me to find out that the company will not replace it- even though its in the list of covered parts. ***** was made aware of this and said they would replace the motor at no charge to me. The first of March they said they ordered a new motor - they had the original purchase order. I have called dozens of times and emailed them several time trying to get updates, with ****** the service manager not one time returning my calls or emails. Today, May 10, 2023 I got a hold of **** who said he talked to ****** and the motor never got ordered because they didnt have the serial number. I have now had a recliner that I havent been able to use for over 5 months and they told me they will order a motor today but it will take a minimum of 3 to 4 weeks to get it in and then they will send it to me to install. Totally unprofessional and frustrating for the way this whole thing has been handled.

  Business Response

  Date: 05/11/2023

  Spoken to customer and let them know the motor was order to replace the motor at no cost. 

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/15/22, I purchased items from Lina Home Furnishings located at *****************************************, ************. I returned the items on 11/18/22. The cashier who waited on me named **** said she did not have the authority to perform a return and that she would have to contact the store owner, *****************, at the ******** location, **********************************************************, ************ and he would take care of it. On 11/18/22 I called both store locations asking to speak with ***************** and was told my message would be relayed and he would call me back. I also sent a letter to the customer service email - ************************ As of 12/6/22, I have not received any form of communication nor a refund in the amount of $401.91. I called the Ray **** location again today, 12/6/22, and spoke to ****, the cashier and told her that I have not received a refund yet. She asked that I text a copy of the receipt to her at ************, which I did.I want a refund in the amount of $401.91 from Lina Home Furnishings. I will be happy to provide them the with a credit card number for the refund.

  Business Response

  Date: 12/14/2022

  Already refund the money to customer 12/8/22

• Initial Complaint

  Date:11/22/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order date 9/07/2021: I was promised delivery within 8 weeks and could not get a hold of anyone who will give me an answer other than, Well call you back. We never received a call back and continued to call week after week. We were told several times we were wrong and our time line was incorrect, which we were not.Finally, in January of 2022, the bedroom set (bed frame and 2 night stands) were delivered. Upon inspection the bed frame and 1 night stand were broken. Headboard had a chunk out of the top and 1 drawer of the night stand was splitting. The installers recorded the condition and reported it back to their warehouse manager, *****. I was assured they would get a replacement out to us as soon as possible9 months later, we still have not heard back from them in the status of the replacement set. Ive called and emailed. When I call Im told to email, when I email I get no response to my follow ups.The bed frame has now broken further (side board cracked in half at a fastening point) rendering the bed frame unusable. I emailed pictures and was told they were contacting the manufacturer (10/22/22). I have emailed 2 more times since that last email from ***** service email requesting an update and have not received any reply.

  Business Response

  Date: 07/28/2024

  we did take care of her. We exchanged new ones for her. thanks

  Customer Answer

  Date: 07/28/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:08/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased furniture on June 27th, the manager ********************* said he didnt have it in stock but another store had it and it should be brand new. The dresser and the nightstand came broken and they said they would send us the new furniture very soon. Well as of today i hadnt heard from anyone so i reached out to **** to tell him i would like a refund since they never completed their end of the contract with brand new furniture. He stated he could refund everything but my delivery charges and i stated that , that was unfair since i was waiting on them to replace the furniture and they never did so they didnt complete the contract. He told me to take possession of new furniture and then call to say it was damaged and they would refund everything even the delivery fees. I stated i would not lie and say it was broken nor did i want the new furniture because at this point it had been almost 2 months with no contact and i had gone a different route getting furniture. He stated that on the back of the contract it says they dont have to refund the delivery fee but i feel since they never brought the new furniture that they didnt hold up their end of the contract. I would like a complete refund and they can pick up the broken furniture i received anytime they like.

  Business Response

  Date: 08/17/2022

  We talk with customer and gave her a full refund 

  Customer Answer

  Date: 08/17/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************