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Business Profile

Painting Contractors

Sunset Paint and Coatings LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company to do some acrylic overlay over 1000 sq ft of concrete and pool deck. They quoted me 2000.00 and needed 900.00 upfront as a deposit that's what I paid. The job was supposed to take 3 days and took over 3weeks. This company wouldn't show on time come and went as they pleased and did very poor work. We had agreed on a certain pattern and color and nothing came out as agreed. They left my pool full of dust and concrete chips that I had to have serviced by a pool company after their poor attention to detail. After their so called completion, I found bubbles in acrylic, chipped product, cracking on joints, color fading and nothing of which they wanted to correct. I have had 2 other licensed contractors try and fix the problem and both stated they did not use the correct material and made huge errors in the application. They do not respond to my text or phone calls because I am requesting a full refund for them ruining my patio and pooldeck area.

Sunset Paint and Coatings LLC is NOT a BBB Accredited Business.

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