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Business Profile

Pet Boarding

FurBabies & Friends LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Boarding.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/15/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I live part time in ******, MX and order things for my home there. I placed an order in March 2021 for 3 decorative metal cat hangings for $47. I never received them. I complained and they said they re-mailed them. Once again I didn't receive them. I asked about the shipment every few weeks. After 6 more months, they e-mailed me that the package was at the post office in Merida, MX. I went there and there was no package. I have been trying to get a refund from them for over a year now. They say that I need a letter from the post office saying the package isn't there. ******** postal system should never, ever should be used by a business unless they are willing to refund when the package never arrives. I was never notified by anyone that a package was waiting for me, MX doesn't do that. All other businesses use a land carrier like DHL or ****** never the post office, because they know ****** doesn't deliver mail and doesn't notify you if any is there. I cannot get a written letter from them.My order # was ***** I have e-mails that I can send you.Can you help me?*******************

    Business Response

    Date: 10/15/2022

    Hi,  this is ********************************* the owner of FurBabies & Friends. 

    i believe you have the wrong business. We are a ******************* that offers dog training, dog walking, *********** etc to our customers in ******** *******. We do not sell any sort of products you can verify this on our website at www.FurBabiesandFriendsAZ.com. Also our email address is ****************************** to which I have never received and email from you. I also vaguely remember a phone call from you to which I stated you had the wrong company information 

     

    we strive to the best service possible for our clients and would really appreciate you removing this complaint since we dont sell any products.  

     Thank you

    *********************************

    ************

FurBabies & Friends LLC is NOT a BBB Accredited Business.

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