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Business Profile

Telephone Answering Systems

Cosmopolitan Medical Communications

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telephone Answering Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were a client for somewhere between ***** years. Not once did they make a visit and in no recent memory did they ever call to check on their performance. They wait until a complaint is made and then make excuses in a very long-winded way, billing you for every minute it takes to address your concerns by phone or email. It doesn't matter if it's a representative or a manager. They bill for every minute of communication. Want to file a complaint about it. They don't mind. They'll bill for the time to write the emails to respond to your concerns and complaints. When a complaint was made the reply was typically, "We've spoken to the representative who made the mistake and it won't happen again." There was never humble assurance where they realized the harm done to our company by a mistake made, a client lost. I've not ever experienced a company so concerned with every dollar, when it comes to forging shared trust between companies, or a company and its client. This is my complaint: When we decided to use them on an as-needed basis, an absolute last option and a necessary evil, they billed us for two months at a basic package rate of $1500. There was no contract, no verbal or email notice. They made the monthly withdrawal until we noticed it two and a half months later, and would have continued doing so. When we told them they didn't have this right and were never permitted to withdrawal this money on ACH, they said this is what they've always done so they didn't think they need to restate it. More excuses and no concern to take responsibility for their failure in transparent processes.

Cosmopolitan Medical Communications is NOT a BBB Accredited Business.

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