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Business Profile

Tire Manufacturers

Big O Tires Store #4248
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Brought my truck in for a simple alignment. Paid for the alignment and the one year alignment package. They said the work was complete and that they test drove it after to make sure work was fine. They did not test drive it because I was there at the shop when they pulled it out of the garage and now the truck drives worse than before. I called and told them that after driving a couple miles down the road and they said they are not used to lifted trucks so maybe that was why. I went in the following day to ask for a refund and they refused saying that an alignment was done so they would not refund it and when I asked for the manager to take a test drive to show him he refused saying he couldnt leave even though there was a shop full of people there. I told them that I felt like I was being ripped off since I offered to show them how the work was not completed and that they refused to look at it until a later date which at that point would mean they could claim it was not because of them and all they could offer was for them to try and do the work again later in the week. Its only $150 but I cant trust them with my vehicle anymore after making the situation worse and do not want them to damage anything else.

    Business Response

    Date: 02/05/2024

    Store manager reached out to the consumer to resolve the issue, the customer was offered to have the alignment re-done or we would refund him for his purchase, he declined.

Big O Tires Store #4248 is BBB Accredited.

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