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Business Profile

Wholesale Beverages

Swire Coca-Cola, USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Beverages.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    everything about their follow up has been fine and they were very helpful, but I did not agree to coupons as reimbursement for the erroneous credit card charges. I should get a full refund either credit card refund or a reimbursement check. Coupons are fine as an incentive but U was charged on my credit card and that should be refunded the same not in coupons. 
    ****** ****e vending machines were empty, there should have been a notice but if so, the refund should still be processed. ****** **** joecali@tulane .edu **********

    Business Response

    Date: 09/27/2024

    We spoke to ****** and let him know that we did not have a recording of the calls that he placed but if he would be open to getting on a call with ****** ******* ************ Manager) tomorrow we could get the scenario on what happened and how we could have handled the situation better so that we can use it as a coaching moment.  He agreed.  

    We are also sending coupons to reimburse him for the charges that he had at the vending machines

    I let him know that we would also be sending the driver to check all the machines on property as well.

    Business Response

    Date: 09/28/2024

    Sorry as I missed a portion of the information. Swire will be providing coupons along with $20 cash that will be mailed to ****** at the address starting in 3316. The cash and letter were sent out today from out ***** AZ facility, our ****** facility has also mailed the coupons out to the same address

  • Initial Complaint

    Date:08/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 08-11-22 and 08-12-22 I used a ********* vending machine with my debit card at la Quinta at 48th and university the price listed was $1.85 and my statement shows charges of $3.70 on both transactions they double charged me and that's incorrect!

    Business Response

    Date: 09/18/2022

    I have reached out (2) times, once on Wednesday August 24th and again on August 29th. August 24th ********************** was at work and stated he would call back once he was free, on August 29th I was pushed to voicemail where I left a message explaining the opportunity ********************** had should have resolved itself. Our machines place a hold which comes to double the price of the item purchased, that hold is typically reimbursed within 24/48hrs. In this case Mr. ********** purchase of $1.85 also had an equal hold of $1.85 giving him the total of $3.70. The additional hold of $1.85 should have been reimbursed withing 24/48hrs after his original purchase. If ********************** is still having an opportunity with the purchase we will make it right, but at this point I havent received any communication back.

     

Swire Coca-Cola, USA is NOT a BBB Accredited Business.

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