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Business Profile

Wholesalers and Distributors

Conair Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesalers and Distributors.

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a hair straightener 12/08/2024 for $71.99. I did not receive the item. I've reached out to customer care several times with no help at all. They said *** would investigate. *** rang my doorbell and asked if I got the package 2 weeks ago. I said no and they left. Then it says *** marked it as delivered with no proof of delivery. Not photo and could not tell me where they left it. Now Conair will not refund my $71.99. This was the first time purchasing with them and it was the last as they do not care about their customers. Very disappointing.

  • Initial Complaint

    Date:01/20/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    placed an order on 12/27 for stand mixer at ****** plus discount code....a couple of days later (befor item even shipped) the item went on sale for ******... i called customer service for a price adjustment and the representative said i would have to ship item back and repurchase... sooo with that being said i would like to return it but *** said 79$...and i know there has to be a cheaper way or somewhere i can take it....and the beater dont touch the sides of bowl which mean im still going to need a hand mixer to make sure everything is evenly mixed and whats the pount of a stand mixer if you still need hand mixer.....i dont like this thing and i dont like the no price adjustment rule or whatever

    Business Response

    Date: 01/29/2025

    We will contact consumer.

    We will send prepaid label so she can return the item for full refund.

     

    Customer Answer

    Date: 01/29/2025


    Better Business Bureau:

    i have already sent the item back and the company received it days ago but has failed to refund as of yet... i paid out of pocket and took the lost 1Z 8Y5 15W 03 6190 3013 is the tracking number.... please refund 

     

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ******** ******

     


  • Initial Complaint

    Date:12/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my frustration with a Conair INFINITIPRO BY CONAIR GOLD Bonnet Hair Dryer product, the bonnet hair dryer, which I purchased from ****** in October, order # Order # ***-2121642-0555468. The dryer has stopped working. I could not get assistance initially, due to a lack of information. ****** was unhelpful, they could not provide me a phone number or email address. I had to find Conair's contact number on my own.When I called, the representative refused to take my request because I did not have the number from the plug, which was impossible as I did not have the dryer with me at the time. The second time, I sent an email on their website detailing my issue, but I have not received a response.Due to the lack of support and the fact that I had to purchase a new dryer, I am requesting a refund for the product. I am willing to send the damaged item back to Conair.I expect this matter to be resolved promptly and with the professionalism expected from a company of your stature.Sincerely,Dr. ****** *****

  • Initial Complaint

    Date:12/09/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a coffee maker online (**************************) on December 2, 2024. The order number is CUIUS-********. I immediately realized that GooglePay had my old shipping address in ********. Less than an hour after the purchase, I contacted *********'s customer service and gave them the appropriate address in ******** (see attached e-mail traffic). A day later, I received the following: "Hello-Unfortunately, your order has already entered the shipping stage and is no longer able to be modified. We apologize for the inconvenience. Thank you." That was not correct. The item did not ship until December 8, 2024. In other words, there were 6 days for them to correct the address but they chose not to. I also called their customer service line on December 3, 2024. I was reassured on the phone that my order would be cancelled. After that phone call, the pending charge on my credit card disappeared. However, to my suprise, I was notified on December 8th that the item was shipped and today, December 9th, I again received a charge on my credit ******** is of no help because they won't allow me to "return to sender" online. According to ***, I need to have the current tenants reject the shipment (assuming the person delivering the item even pays attention to a sign on the door refusing shipment). Given how unprofessional and unhelpful their company has been throughout this process, I don't want this item. I want their product to go back to sender and to be refunded. Once the amount posts to my credit card, I intend on disputing the charge as well.

  • Initial Complaint

    Date:12/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Conair CORDED 2 SPEED BRUSHLESS MOTOR CLIPPER from Petsmart. The motor does not work any more and it stops moving the blade in the middle of clips. I tried replacing the blade and that didn't do anything. I tried reaching out to Conair through their website for warranty and got page not found. I would appreciate a replacement.

    Business Response

    Date: 12/09/2024

    Hi *******,

    One of our Consumer Services representatives will reach out to you via email regarding the replacement of your pet clipper/trimmer.  Please expect an email today.

     

     

     

  • Initial Complaint

    Date:08/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I joined Weight Watchers a year or two ago, they sent me a Conair WW scale, model WW942ZFR. I believe I got the scale in late January, 2023. Since WW sent me the scale as part of my membership, I did not get a receipt. The scale is no longer working satisfactorily. I just weighed myself four times a few seconds apart and got readings of *****, *****, ***** and *****. Conair had told me to reset the scale by removing the batteries for an hour, but that did not solve the problem. The scale has a 10-year warranty, but Conair will not honor it. I have contacted them by email several times after the reset, but I get no response.

  • Initial Complaint

    Date:07/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No safety requirements what so ever. Ive gotten splinters from the wood pallets on numerous occasions and no they are clean or in a decent condition.

  • Initial Complaint

    Date:03/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased The BabylissPro Model FX787 Series cordless clipper online (December 2023) from ***** Beauty Supply. The comb attachments were missing. It took several attempts to get someone to listen to me. I did not want a new clipper, I just wanted the attachments as advertised. I was sent attachments but they were too big and useless. I told them I would send them back but I would not pay for shipping to do so as this was not my mistake. No one will respond to me and I just want the clipper comb attachments. I am a hairstylist and not having this clipper function has caused me extreme anxiety and loss of income because I do not have the proper tools to cut hair. I just want the CORRECT clipper comb attachments.

  • Initial Complaint

    Date:01/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/22/2023- Contacted CONAIR regarding a pair of Babyliss Pro Trimmers I purchased in July 2023. I got through to a **************** Rep and informed him that the charging indication light is not operational. I alerted ******* of the Model and Serial number of the product and was informed that the product is still under warranty and that I would be emailed a return label so I cab send the product back in exchange for a new trimmer. I provided my email address and I was told that I would receive the email within 48hrs and I was provided a reference number (*********), 12/29/2023- After over a week and not receiving the return label via email, attempted to contact CONAIR via phone again and was on hold for over 30 minutes before I hung up, I then sent an email through their website with the promise of correspondence within 48hrs.01/03/2024- I again contacted CONAIR via telephone again in an attempt to get the return label. I opted for the callback option when prompted and my phone number was verified. I never received a callback.

  • Initial Complaint

    Date:12/12/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Cuisinart for a chopping blade. They sent me three and charged me for three. I returned two and emailed them twice a copy of my charges. I have called them five or six times and was told me case was being escalated and I would be called back. Nobody has ever called me back, and my charges have never been credited.

    Customer Answer

    Date: 12/21/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *******************************

     

Conair Corporation is NOT a BBB Accredited Business.

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