Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
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Initial Complaint
Date:10/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction: 10/20/2023 What the business committed to provide you: Home inspection What the nature of the dispute is: inadequate inspection and sold information to a 3rd party without my approval.Home inspection didnt discover the main floor of the home is not level. Pool inspection did not test all valves were working and some are not so pool and spa drains do not function. Inspection did not test the Didnt properly test pool pump and sand needed replacement. Chlor deck wasnt tested. These are things I would have requested to be resolved by the seller of the home before purchase had I known.Was not explained to me that the terminate inspection only involved a simple walk around the property to look for terminate *************** sold my information to the a company called Porch how sent me numerous emails, texts, and calls.I informed the Home Team Inspection of these issues and they declined to provide any type of solution.
Business Response
Date: 10/22/2024
* Main floor not level- this is beyond the scope of the inspection. There are inspections where we can tell subjectively that the floor is not level in a specific room and we do note this when we experience it. Testing the entire structure for level is not part of the inspection. * Pool inspection, we only actuate manual valves when the valves are clearly labeled as to their function. Actuation of a valve whose purpose is unknown can be detrimental to the system. * Testing of the pool pump and the sand in the filter needing to be replaced, There is not test of the pump that alerts you that the filter media needs replacing. * Dek Chlor system, these systems are set by the homeowner and any adjustment to the valves can create a situation where the Dek Chlor canister sees too much water or too little water. As the home is the property of the seller, we do not want to adjust something that creates a problem for the seller so, in the case of the ****************** we do not adjust the supply valve.* Termite inspection and client information provided to Porch explanations included in previous email to ************* dated 10/27/23,
Customer Answer
Date: 10/22/2024
I do not accept the response made by the business to resolve this complaint and will proceed to small claims court if necessary.Business Response
Date: 10/27/2024
Apologies but the last paragraph of my previous message would not fit into the space allowed. The statement in that paragraph was that I would be happy to work something out with the client. I propose a credit of 50% of the inspection fee to the client as to promote customer goodwill(original total fee was $970 so credit would be $485). Please let me know if this is acceptable.Customer Answer
Date: 10/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** **********
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