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Business Profile

Artificial Turfs

True Green Grass

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Artificial Turfs.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Truegreen a week ago to inquire about tick treatment for my yard, I spoke to a representative and when I learned the price I told them I was not interested That have continued to call me twice a day for weeks now, I asked them to put me on do not call list and blocked their number but they still mange to get through,Please help

  • Initial Complaint

    Date:04/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I looked at the True Green website. I had to provide contact info in order to view a quote on the website. I exited the website. Ive been contacted no less than twice a day every day since. I was contacted dozens of time by text until I blocked it. Ive been contacted by True Green sales dozens of times. Im now being contacted by personal cell phone numbers even after telling one sales person to PLEASE add me to the do not contact list. This is *************** wont stop.

  • Initial Complaint

    Date:03/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called true green for a quote I told the gentleman I spoke with I would think about it and now they call me all day long. I ask them not to call me anymore and the guy kind of snickered and said they are going to call me every hour on the hour. They have been calling me several times a day. I spoke with a lady and ask her not to call me she said ok and they keep calling me harassing me. I do not owe them any money nore have I ever used there services. They are calling trying to get me to buy their services. This is harassment. I want them to stop calling me and to never call me again in life. Please do not provide them with the number I provided you with or my email address. They are calling me on my home phone number **********.

  • Initial Complaint

    Date:10/26/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been paying for lawn service for years with a company that is NOT **** Green. All of a sudden this ******* **** Green showed up at our house and started spraying weeds in the yard (in addition to the company we already pay for this service). We called **** Green and explained that we never signed up for their service and there must be a mistake. I asked if there was a possibility one of their salespeople was trying to hit quota and was signing up people randomly, but she said no. However, they never had our payment information on file, which is required to sign up for an account. I asked if maybe they acquired the company we were already using (Turf Shield), she put me on hold, and then came back and told me yes, they did acquire that company so we should call Turf Shield and cancel our service with them and continue with ****Green. We then called *********** and they said they had not been acquired by **** Green, so we kept our service with them and did not cancel. **** Green reported us to debt collectors instead of rectifying a mistake that was clearly made on their end, and I'm beyond livid that we now have to go through extra steps to resolve a situation we never signed up for.

  • Initial Complaint

    Date:08/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid in advance last Nov 2021 for a year of True Green Lawn treatment, to include insecticide, fertilizer and a treatment for our landscaping to keep it healthy. Areas of our back lawn are dying from insects. We asked for a manager to call us for two weeks straight, 4 phone calls and no one will contact us. The last "treatment" was a guy who only came to the door to leave the ticket. I have concerns he did not do the back lawn, because our ADT system was not triggered. I am uncertain what he did for the front lawn...normally, our cameras are triggered multiple times when lawn care is rendered. We have been told a manager would call us. Now, we want the inital salesperson to come out and see the yard. We are currently treating the lawn for mole crickets and army worms, per the local lawn and garden shop. They can stop treatment and refund our money. We have lost confidence in their service and have found many other home owners who feel the same way. We do not trust them.

True Green Grass is NOT a BBB Accredited Business.

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