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  Royer Management & Associates

  Goodyear, AZ 85338-7478

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  Royer Management & Associates

  PO Box 5445 Goodyear, AZ 85338-0607

Review Details

• Review fromMindi B

  Date: 04/26/2025

  1 star

  Mindi B

  Date: 04/26/2025

  In less than a year, heres just a sample of what Ive dealt with:Their attorney sent me multiple cease and desist letters for running a private ************** and posting critical (but truthful) comments. They infiltrated a private forum meant only for homeowners and residents and showed a clear lack of understanding of the First Amendment and fair use rights.They lied about conducting soil tests in a common areaclaiming tests were done but providing no proof when pressed. They even sent a C&D letter to a non-homeowner who merely asked the landscaper questions about soil conditions.After auditing the recent board election I found it was rigged. I presented clear evidence of fraud and voting miscalculations. They admitted to miscounting votes but ignored the clear proof of fraudulent ballots and their failure to comply with Arizonas laws for electronic elections.They exploit the fact that homeowners cant do anything unless they spend thousands of dollars to pursue legal action. They claim to be transparent, but when real questions are asked they become defensive or flat out refuse to answer. When requesting financial documents they make it as inconvenient as possible, forcing **** meetings or online viewing only during business hours instead of emailing PDFs. It feels like an active effort to keep homeowners in the dark.Dead foliage sits for months despite a budget for replacements. Ive requested dead plants in front of my unit be replaced 4 timeswith no actionyet they raised fees by 20% to overfund reserves without real need.This place is dirty. If they dont like what youre doing they stick their obnoxious attorney on you. If they take over your community sell your unit ASAP. They exist solely to please the board and collect their paychecksto them homeowners are just a nuisance to ************* DISCLAIMER: Everything here is true to the best of my knowledge, supported by documentation or is my opinion protected by law.

  Royer Management & Associates

  Date: 05/13/2025

  Yes, it is true ***** *************** Bear were issued cease and desist letters due to their constant spreading of false information on a ******** page call the Original Villagio at ************ ******** page of which ***** Bear is the owner. The attorney for Royer Management was involved with the entire process and when the situation rose to the point of egregious behavior there was no other option and at the boards discretion we were told to pursue the issuance of the cease and desist. Both ***** ************ ******* are crying foul simply because ***** Bear did not win a position on the board at their last annual meeting and the significant other of ***** *******- **** Qu (**** Qu is the owner of the unit not *****) did not win a position on the board. Their community, Villagio at ************ voted and neither **** Qu nor ***** Bear were not elected. Since that point forward ***** ******* and ***** Bear have flooded this office with demands all of which we shared with our legal counsel. All information that was demanded and deemed proper was sent to these two individuals. For a little context: The Villagio at ************ is a Condominium complex with 502 units that offers 2 pools and a green space to all residents. Royer Management was brought on to manager the community in August of 2024. Immediately upon our taking over ***** Bear and ***** ******* started demanding items of which we did not have due to a terrible transfer. We discovered several bills had been left unpaid and a multitude of other items that needed research. The first 4 months were spent bringing this property into compliance and helping the board ascertain where they currently were financially and where their reserves for the community were. All the while fielding ridiculous requests and demands from ***** and ***** all because ***** and **** were not elected to the board. This community also recently (12/23) won a lawsuit against DR ****** for building defects. The funds won were for defect repairs only. All units that had defects needed to be repaired. ***** and ***** are upset that those funds did not go into the general account for the community. In their minds then there would not have been a dues increase if that had happened. However, if that had happened each of the 502 units would have been assessed approx. $35-40,000 in the form of a special assessment for the repairs that needed to avoid the buildings from collapsing as the slab they were built on was not secure and sliding.These Better Business posts are because ***** and ***** did not like the truthful answers they received. It did not fit their narrative. ***** Bear and ***** ******* were upset that the *** **** needed to increase. The board created a budget that showed a shortfall would occur and in keeping with the boards Fiduciary duties to the community the dues were increase. This was very transparent and was discussed at the budget meeting and approved in November of 2024 at their annual budget meeting. ***** and ***** believe that the community can operate with no increase, however that is simply not possible. They were provided and had access to all documentation. Again the community voted for the increase to keep the same level of amenities available to all homeowners and protect their investment.***** and ***** were also upset because a area was created for resident to gather. This area is designated a no dog area. The community discussed the creation of this area at past board meetings it was approved for all residents to enjoy, picnic table, chairs and corn hole games were installed in the small gated area. (***** and ***** did not attend the meetings). All documentation was provided to them, they again just simply did not like the answer.***** Bear due to her relentless, libelous and false attacks on the board members on her ******** page caused real time health issues for a couple of the board members. Through her negativity campaign she forced a special election of which she did not have the mettle to show up to. With no ******** page to hide behind and having to face the community, she did not show up and due to the lack of people from the community on her side, (most attendees were in favor of retaining the board) the meeting did not meet quorum and her effort to overturn the duly elected board members was denied. The attorney for the Villagio at ************ was present for the entire process and verified the election results and then announced as the meeting did not meet quorum the board stays in place. All legal and ethical procedures were followed and because of their lack of not getting what they wanted, they have now taken to complaining on the Better Business Bureau page. Should you want a further explanation, we would be very happy to send over the communications from our attorney advising us how to navigate their false accusation and out right lies about Royer Management. We are considering placing a liable suit against both ***** Bear and ***** ******* due to the false hoods and inaccuracies they have spread through the ******** page. Royer Management did not infiltrate their ******** page. Concerned residents shared the information as they knew it was false and were concerned for Royer Management. WE sent several corrections to all homeowners regarding the false information they were spreading. ***** was instructed to take the page down because residents were being misled thinking her ******** page was the official communication channel for the community which it is not.

  Mindi B

  Date: 05/17/2025

  This response is filled with falsehoods and lies. I specifically asked Royer TWICE particular questions regarding the election process and how they comply with Arizona state law. Emails were sent on October 29, 2024 and November 18, *********************************************************************************************************** the second response.Homeowners are allowed by law to request all documents pertaining to a board election, as well as all financial documents. This is not demanding and your shaming is not appreciated. If you are unable to accommodate homeowners requests maybe its best if you resign. I have NEVER said anything about where the construction defect funds were allocated, and is not even mentioned in my review, along with the no-dog area and the board recall election, so I am unclear why you are bringing these things up. Regarding the C&D letters about the ******** group, the letters NEVER said to take the page down. Only to remove the word Official and add a disclaimer that it is not affiliated with Royer Management, which those demands were complied with. I have not heard further since the most recent letter dated November 14, 2024 so I am assuming this issue has been resolved to your satisfaction. As usual, Royer didnt even respond to the allegations brought against them in my original review, such as the fraudulent board member election and the foliage not being replaced, and instead went off on a tangent on unrelated issues. They love being defensive and pointing the finger at others but fail to assume any responsibility for their own actions, or lack thereof.

  Royer Management & Associates

  Date: 05/21/2025

  Thank you for sending the response from Ms. ***** It is these types of responses that required us to seek legal counsel on behalf of the *** at the boards direction. We were informed that she, previously to us coming on board, received a similar complaint from the prior management company. She simply does not like the information she received. I believe she is upset they had to raise and most likely will raise again this year to keep the *** in good financial standing. She is still extremely bitter about the election lose and the dues increase. To close the matter Royer Management on behalf of the Villagio at ************ would be happy to supply the Better Business Bureau with all the correspondence and the legal counsel responses to her. Ms. **** has also taken to Yelp to impugn the character of Royer Management & Associates of which we are again seeking legal counsel to request she stop spreading her falsehoods or be sued for defamation and liable damages.Please let us know if you would like the copies of our correspondence with Ms. **** and the attorney for the Villagio at Happy Valley community.

• Review fromJacob S

  Date: 04/09/2025

  1 star

  Jacob S

  Date: 04/09/2025

  Our experience with Royer *********************************** has been marked by a consistent lack of transparency, professionalism, and accountability. As a management company tasked with supporting a residential community, their conduct has fallen far below the standard that homeowners should expect.Communication is often delayed, dismissive, or incompleteespecially when residents ask questions related to governance, budgeting, or decisions that affect common areas. Instead of fostering collaboration, the tone has frequently felt defensive or adversarial. Homeowners deserve clear, honest information and respectful dialogue, particularly when it comes to matters involving community funds and shared spaces.There have also been troubling instances where actions were taken without proper notice or input from the community. When pressed for clarity, responses have often leaned on procedural justifications rather than genuine accountability. This has contributed to a broader erosion of trust between homeowners and management.Whats most concerning is that when residents have voiced concerns or asked for transparency, the response has sometimes included legal threats or pressure, rather than open communication. Thats not the role of a management companyits their job to support the Board and homeowners, not to create unnecessary *********** short, our community has not felt supported or well-represented under Royers management. I would strongly encourage other associations to carefully evaluate whether this firms approach aligns with the values of fairness, transparency, and homeowner engagement that should define responsible HOA management.

  Royer Management & Associates

  Date: 05/13/2025

  Yes, it is true ***** *************** Bear were issued cease and desist letters due to their constant spreading of false information on a ******** page call th Original Villagio at ************ ******** page of which ***** Bear is the owner. The attorney for Royer Management was involved with the entire process and when the situation rose to the point of egregious behavior there was no other option and at the boards discretion we were told to pursue the issuance of the cease and desist. Both ***** ************ ******* are crying foul simply because ***** Bear did not win a position on the board at their last annual meeting and the significant other of ***** *******- **** Qu (**** Qu is the owner of the unit not *****) did not win a position on the board. Their community, Villagio at ************ voted and neither **** Qu nor ***** Bear were not elected. Since that point forward ***** ******* and ***** Bear have flooded this office with demands all of which we shared with our legal counsel. All information that was demanded and deemed proper was sent to these two individuals. For a little context: The Villagio at ************ is a Condominium complex with 502 units that offers 2 pools and a green space to all residents. Royer Management was brought on to manager the community in August of 2024. Immediately upon our taking over ***** Bear and ***** ******* started demanding items of which we did not have due to a terrible transfer. We discovered several bills had been left unpaid and a multitude of other items that needed research. The first 4 months were spent bringing this property into compliance and helping the board ascertain where they currently were financially and where their reserves for the community were. All the while fielding ridiculous requests and demands from ***** and ***** all because ***** and **** were not elected to the board. This community also recently (12/23) won a lawsuit against DR ****** for building defects. The funds won were for defect repairs only. All units that had defects needed to be repaired. ***** and ***** are upset that those funds did not go into the general account for the community. In their minds then there would not have been a dues increase if that had happened. However, if that had happened each of the 502 units would have been assessed approx. $35-40,000 in the form of a special assessment for the repairs that needed to avoid the buildings from collapsing as the slab they were built on was not secure and sliding.These Better Business posts are because ***** and ***** did not like the truthful answers they received. It did not fit their narrative. ***** Bear and ***** ******* were upset that the *** **** needed to increase. The board created a budget that showed a shortfall would occur and in keeping with the boards Fiduciary duties to the community the dues were increase. This was very transparent and was discussed at the budget meeting and approved in November of 2024 at their annual budget meeting. ***** and ***** believe that the community can operate with no increase, however that is simply not possible. They were provided and had access to all documentation. Again the community voted for the increase to keep the same level of amenities available to all homeowners and protect their investment.***** and ***** were also upset because a area was created for resident to gather. This area is designated a no dog area. The community discussed the creation of this area at past board meetings it was approved for all residents to enjoy, picnic table, chairs and corn hole games were installed in the small gated area. (***** and ***** did not attend the meetings). All documentation was provided to them, they again just simply did not like the answer.***** Bear due to her relentless, libelous and false attacks on the board members on her ******** page caused real time health issues for a couple of the board members. Through her negativity campaign she forced a special election of which she did not have the mettle to show up to. With no ******** page to hide behind and having to face the community, she did not show up and due to the lack of people from the community on her side, (most attendees were in favor of retaining the board) the meeting did not meet quorum and her effort to overturn the duly elected board members was denied. The attorney for the Villagio at ************ was present for the entire process and verified the election results and then announced as the meeting did not meet quorum the board stays in place. All legal and ethical procedures were followed and because of their lack of not getting what they wanted, they have now taken to complaining on the Better Business Bureau page. Should you want a further explanation, we would be very happy to send over the communications from our attorney advising us how to navigate their false accusation and out right lies about Royer Management. We are considering placing a liable suit against both ***** Bear and ***** ******* due to the false hoods and inaccuracies they have spread through the ******** page. Royer Management did not infiltrate their ******** page. Concerned residents shared the information as they knew it was false and were concerned for Royer Management. WE sent several corrections to all homeowners regarding the false information they were spreading. ***** was instructed to take the page down because residents were being misled thinking her ******** page was the official communication channel for the community which it is not.

• Review fromSinas Y

  Date: 11/08/2024

  1 star

  Sinas Y

  Date: 11/08/2024

  This HOA is predatory to the home owners. They often tow working vehicles that stay overnight, so that means any out of town visitors can not park for more than a couple of days before HOA tows. Also, they are not great at fostering the community, they see the home owners as subordinates to control.

  Royer Management & Associates

  Date: 11/18/2024

  We are unable to locate this persons name or email in our database. We are unsure which community or if this is truly an address that we manage. In the two communities that we are able to tow vehicles per our CC&R's and AZ State Statue, we have a policies in place that is straight forward. Vehicles are only towed, after a tag (warning sticker) is placed on the vehicles giving warning of tow within 48 hours. Vehicles that are tagged fall into one or more these categories: looks inoperable (flat tires, cobwebs, layer of dirt, etc.), hasn't moved in over 1 month and/or expired tags. If homeowner let know there is an issue with the vehicle and they are working on getting it resolved we work with them. We do not tow vehicles at will. Thank you!

• Review fromCh N

  Date: 05/23/2024

  1 star

  Ch N

  Date: 05/23/2024

  Horrible at answering the phone, Ive been calling for days and not even a call back.

  Royer Management & Associates

  Date: 11/18/2024

  This review was not seen at the time of being reported. Our policy to to return all phone messages and emails within 48 hour, but it is usually same day in most cases. Not every call can be answered at one time and homeowner will be asked to leave a message. Phone call can only be returned if voice messages are left, if a live person is not available. We also have a log and keep notes on every voicemail, message returned and emails per each homeowner. The last correspondence we show for this homeowner was in January 2024. This property was also sold in May 2024 just a few days after this complaint was made. We apologize that they feel our customer service is horrible, but we take pride in making sure all homeowners are answered in a timely manor. Thank you!