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Business Profile

IV Drip Therapy

Prime IV Hydration & Wellness - Goodyear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in IV Drip Therapy.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/11/24 my husband, ***** ********** (**** ******) both scheduled and IV appointment (1st time). We paid for that appointment and signed up for a 6 month membership at that time, for $159 each to start 9/11/24 and end 2/11/25. Both memberships were billed to my credit card. 3/11/25 my card was charged $318 ($159 x2) and I called 3/13/25 about the charges and was told it was taken care of, I would be refunded and not charged again. 4/10/25 I still had not been refunded so I disputed it with my card, the charge was refunded. I also changed my card number to avoid issues in the future, however on 4/11/25 I was charged $159x2 (total of $318) again. I called ***** (my credit card) and they said some merchants "have the power to get your new card info" and that is why I was charged again. 4/11/25 my *********** called Prime IV and spoke with ****** about the issue and the call got heated after she got defensive when we said we already spoke to them last month and she said "we didn't speak to her". She said the owner, ******* would call us back that day to confirm it was taken care of. Since then there has been zero phone call to me or my husband an I have sent 3 emails asking to confirm my account has been canceled and advised they do not have my permission to charge my card. The charges from 4/11/25 are being disputed but are pending with my bank. I need confirmation that my card will not continue to be charged and refunded for the 4/11/25 charges. After the heated phone call I am doing all my contact via email so I have it in writing. I copied in all the other Arizona franchise locations on my first two emails, where several also forwarded to email to Goodyear, but still zero response. There is no reason or explanation why they refuse to respond to confirm my membership is canceled.

Prime IV Hydration & Wellness - Goodyear is NOT a BBB Accredited Business.

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