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Business Profile

Magazine Distributors

West Valley View

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Distributors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/05/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This establishment delivers free papers weekly without having homeowners authorization or subscription. We complained to our HOA about this and our HOA sent out an email to all of its members in September 2024 advising that they have nothing to do with this newspaper and did not ask for it to be delivered to its members and provided us with email addresses to ask them to stop delivering. I sent an email to all five recipients provided to us on October 1, 2024 and again on October 31, 2024. I asked them to please stop delivering to our home as we did not request for this newspaper subscription. They did not stop delivering and I read in their paper to go to a website to unsubscribe and to ask to stop delivering. I submitted this request on November 13, 2024 and yet they are still continuing to deliver to our home. They are also delivering to homes that are unoccupied in our neighborhood, thus creating a very large trash problem in the neighborhood. I am unable to reach anybody at this establishment and no one is returning any of my calls or emails regarding this. I am incredibly frustrated by this.

West Valley View is NOT a BBB Accredited Business.

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