Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/04/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
May 22, 2023 I completed a Pre-***************************** Course through this company. I read all the disclosures and fee schedules. The course was $23.00. There was no disclosure that there was the potential for any additional fees nor that any fees may be required or charged. They did state that it was the clients responsibility to notify the attorney, which I did. Today I discovered that MyOnlineBankruptcyClass.com does not submit the Certificate of Completion to The Court unless you pay them an additional $8.95. This is not listed in any of the disclosures. You are not advised of any additional charges. They email you the certificate so you may not know that they do not submit it to the court. Nor do they send any email notifying you that tehy did not submit it to the court and there is an additional fee to do this.
Business Response
Date: 11/06/2023
We understand the concern and are making changes to our website to include information about optional services for the future prior to purchase of the course. A refund for the optional service has been issued and emailed to *****************************.Customer Answer
Date: 11/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thank you
Regards,
*************************
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