Complaints
This profile includes complaints for Puscifer.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/17/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased PUSCIFER, V Is For Versatile, LP on November 10, 2022 for $40 USD + $22.10 USD shipping [Order #*******]. I received the order on December 15, 2022. Unfortunately, I received 2 side 3/4s instead of a 1/2 & a 3/4. On Dec 17, Puscifer customer service told me they'd send a new one with a return slip for the defective one. After I sent a follow up email, I was told they were unable to send a return label, but they would work on resolving this issue. I did not hear back from them after that. I shipped the defective LP back at my own expense ($29.10 CAD). The tracking information says they received it on March 24, 2023 ************ Tracking LM184601424CA]. I've had no further communication from them. I tried ****************** ******************************************* and even their website's contact form. I've included the following supporting documents: photo of defective item, correspondence with their customer service, shipping receipt, and tracking confirmation of receipt.
Business Response
Date: 05/18/2023
Good afternoon ********,
I sincerely apologize that I was unaware of this situation. I have a replacement going out today for you, tracking #LD184894382. I also sent $30 through paypal to reimburse for the return shipping and enclosed some stickers in your shipment. We truly appreciate your business and again, apologize for the issue.
Thank you for your understanding,
*******************
Co-owner and Manager of Puscifer.com
Customer Answer
Date: 05/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
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