Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Could not complete service. Non perfessional. Left doors open for pets too get out

  

  Business Response

  Date: 12/09/2024

  Upon inspection, it was determined that the pipes underneath the home were not routed correctly and did not meet code requirements. At the customers request, we proceeded to snake the drain. Later, the customer contacted our office to inform us that they found another plumber who offered a significantly lower quote, although it did not cover the full scope of work required to properly address the issue.
  From a professional standpoint, completing only part of the necessary repairs would likely result in ongoing problems with the system, which could be detrimental to the customer in the long run. We provided the customer with a quote for rerouting the main sewer line to bring the home up to code, but the customer ultimately declined our proposal.

   

  Customer Answer

  Date: 12/09/2024

  nope it was called a bandaid by you and your employees and customer service. 

  But yet its go further and considering they reeked of pot what am I supposed to expect 

  and driving a company vehicle on public roads 

  

  Business Response

  Date: 12/20/2024

  Thank you for submitting your concerns. We have reviewed your request and are pleased to inform you that a partial refund has been approved and processed.
  Please be assured that your concerns have been escalated to upper management, and they will be addressed promptly.
  We hope you will consider using our company again in the future, and we remain committed to providing you with a positive experience.

  Customer Answer

  Date: 12/23/2024

  partial return was a $150. For a $663 dollar bill where no fix was done. And had too pay another company $550 to come in and fix it. You only gave me a bandaid as your management said for a refund. As I was more than willing to pay the $130 for the service call and refunded the rest. But instead was made to feel like I was in the wrong by your customer service managers cause I didnt like your $6700.00 estimate for what ended up being a $550 fix. So I right now prefer to be refunded the full amount now cause of all the additional aggravation this whole situation has caused and also from the fact that your customer service managers said I was banned from any services your company offers now

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company uses deceptive practices and circumvents law with their own "policies." Aditionally they do not stand behind their work.I purchased a completely new hvac system for my elderly mother who is also sickly and now trapped in a home that is over 90 degrees because we cannot afford to fix this issue on our brand new HVAC system that was installed a year and a half ago.It was installed December 31, 2021. The company came out in 2022 3 times to fix failures. In 2023 they've come out twice. Now, 18 months later on a $10k unit, the compresser failed and needs replacing. This until should get 15 years without issue and didn't even get 2. Ambient edge REFUSED to replace it without us shelling out $2300 on labor (only) as the unit itself is under warranty.They claim that they are not liable to fix any issues from Mojave air whom they assumed last year and actually suggested I reach out to the deceased former owners family to see if they will cover it!!!!!To put a nail in the coffin, the customer service manager REFUSED to provide me with a copy of my receipt where she claims it says I only have a 1 year labor warranty. Sounds pretty fishy right....She also claimed they are not responsible for the work of the company they assumed which sounds **** with illegalities.I spoke to the *********************** who urged me to start an investigation as there is 4 years of implied warranty for this type of work. I will be going forward with that as well.They are scammers who DO NOT CARE about their customers and will rip you off to save their bottom line.

  

  Business Response

  Date: 08/16/2023

  Thank you for your comment. The original install was done by another contractor, **********. We have recently acquired their customer base however we did not assume and liabilities or labor contracts. We apologize for the inconvenience that this has caused. Thank you for your feedback and we wish you the best of luck finding a contractor that meets your needs. Please call or reach out if you have any questions or concerns. *****************************, Customer Experience Manager, ************.

• Initial Complaint

  Date:07/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to use Ambient Edge to clean my ducts. They farmed my request to **** in ************* without telling me they would not do it themselves. **** came and performed the service but told me they were NOT allowed to let me see their invoice for service. I now have an invoice from Ambient Edge for $800.00 (number ********* in my name). I am certain this is for more than **** charged. Had Ambient Edge told me what they were doing, I would have not placed the order and would have contacted **** myself. At the very least this is a total lack of business ethics. Is it criminal? I don't know. Please help me!

  

  Business Response

  Date: 09/23/2022

  ************** called us and stated he wanted a duct cleaning, and we provided him an estimate. He was asked if he wanted to proceed, and he gave us his verbal approval over the phone. Ambient does a lot of approvals over the phone which is one reason why we record all of calls. We contacted our sub-contractor and scheduled the work. The work was completed.

   

  We use sub-contractors for many things, like electrical, drywall, duct cleaning, and general handy man work which is not part of our core competency. All of our sub-contractors work under Ambient Edge.

   

  If this is needed, we have a recording of the customer being given an estimate and his approval.